LOCATION:
The Junior Client Data Analyst position is a remote, work from home position, as are all positions at Acceleration Partners (a structure central to our culture and our vision to change the work/life paradigm). Some travel is required for client meetings or other internal meetings, conferences, etc.
THE ROLE:
The Junior Client Data Analyst will sit within the Client Services team and will work closely with various team stakeholders & leads to support global affiliate clients. The ideal candidate will bring 2+ years of experience, with a focus on analytics, reporting, and digital campaign tracking & attribution. This person will be responsible for owning all aspects of reporting across client accounts including standard weekly, monthly, and quarterly performance reporting along with managing ad hoc client requests.
The ideal candidate will have a love of data and be energized through using data to find and explain the why. In addition, this person will have experience and understanding of how mobile app tracking and attribution works across digital channels and is actively engaged in the digital landscape as it relates to shifts that can impact performance tracking for our clients. The candidate should possess superior organization and prioritization skills, consistently exhibiting the ability to identify areas for process improvement and efficiently structuring their workload.
TOP 5 JOB RESPONSIBILITIES:
PROGRAM OPERATIONS – Project manages multiple campaigns operationally, maintaining appropriate and balanced focus on each. Displays consistent organizational skills and the ability to focus on and prioritize tasks based on client objectives. Organizes tasks by priority, creates efficient workflow, simplifying complex processes. Supports client team proactively and exhibits Excel & Improve mentality to provide supportive feedback and ideas for process & training improvement. Has excellent understanding of key risks to AP and client and proactively raises areas of concern.CLIENT REPORTING – Compiles standard weekly, monthly, and quarterly client performance reports, summarizing high level channel KPI’s. Proactively flags anomalies within the data that may impact program or partner performance. Manages incoming ad-hoc reporting requests, with some guidance needed from manager for complex requests. Owns & routinely updates managed reporting dashboards across various client campaigns.NETWORK EXPERTISE – Build and maintain relationships with technical integration teams within our network and platform partnerships. Take initiative to understand the technical integration requirements for each network and platform partner, in addition to any technical tools or features our clients can use to increase efficiencies within their affiliate program.CLIENT TROUBLESHOOTING– Step in as a subject matter expert to help troubleshoot technical issues that clients may experience with their affiliate program tracking. Communicate with client and account teams effectively via calls and email, providing guidance on what the potential technical issue could be and recommendations on how to remedy. Support technical issues through resolution, checking in often to ensure a solution has been found and implemented. LEADERSHIP & ACCOUNTABILITY – Follows the AP Way of Client Service Methodology, taking a team-oriented and solutions-oriented approach by collaborating with peers, brainstorming process improvements, and calmly handling complex matters. Is able to accept 360° feedback from all sources, including peers, clients, and partners and is eager to learn from both successes and failures. Participates in firm building when opportunities arise including Diversity, Equity, and Inclusion initiatives, cross-team collaboration, and cultural & social initiatives.WHAT SUCCESS LOOKS LIKE:
- By 3 Months… You have a solid understanding of the important KPIs across the affiliate programs you support. You can make connections between data points to help identify cause/effect on performance. You are able to execute day-to-day reporting operations across multiple affiliate programs including completing all weekly and monthly reporting for your client portfolio. You have clear understanding of program reporting needs, dashboard functions, and are identifying ways to further streamline reporting needs for program.
- By 6 Months… You are consistently executing all aspects of reporting across your client portfolio. You understand your client’s business and can identify new ways to support gathering data & KPIs in an efficient manner. You are consistently utilizing strong communication, analytical, and problem-solving skills to compile and analyze complex data sets along with spot trends, flag anomalies and make recommendations based on data. You continuously showcase strong attention to detail ensuring that all deliverables are accurate prior to being shared. You are able to support client technical needs and make recommendations for resolving tracking discrepancies as needed. You are showcasing strong communication skills and are actively communicating with clients via email and weekly status calls as it relates to data and trends. You are starting to participate in firm building and regularly sharing learnings and insights with peers and internal stakeholders.
QUALITIES OF THE IDEAL CANDIDATE:
- Has strong internal motivation to get the job done and done well
- Emphasizes incredible attention to detail and is capable of multi-tasking and owning several projects at once
- General interest and knowledge of technical concepts
- Database organization
- Prioritizes competing objectives and manages time with skill
- Possesses the ability to work independently with minimal supervision
- Knows how to collaborate with team members in a remote environment
- Displays superior written and verbal communication skills
- Displays accountability, always meeting deadlines and keeping commitments
- Thrives in a fast-paced environment and enjoys bringing order to chaos
MINIMUM QUALIFICATIONS & SKILLS:
- 2+ years of affiliate marketing experience
- Knowledge of Affiliate Networks and SaaS Platforms (Partnerize, Commission Junction, Impact, etc.)
- Prior experience with UTM parameters, product data feed implementations and API’s
- Proven experience in data collection & analysis from multiple sources
- Advanced Microsoft Excel skills including formatting, complex formulas, customization, etc.
- SQL and Power Query experience
- Superior communication and organization skills
- Knowledge of Microsoft Office suite, Smartsheet experience a plus
- Bachelor’s degree or relevant work experience required
WHY ACCELERATION PARTNERS?
Acceleration Partners is the world’s largest and first-to-market Partnership and Marketing Agency creating and nurturing partnerships that drive exceptional measurable outcomes for their clients. Managing clients in 40+ countries, their global team of 300+ focuses on data-driven strategies that help connect brands to the right consumers through performance partnerships, traditional affiliate, influencer, performance PR, content and B2B partnership marketing. Serving over 200 brands with household names like Amazon, Target, Google, Warby Parker, Crocs, Reebok (to name a few) their diversified staff is creating what’s next in the industry by building balanced portfolios of high-performing partnerships.
As the only truly integrated global partnerships agency, Acceleration Partners prides themselves on being on the cutting edge of new industry developments, and leveraging their proven expertise to bring unique solutions to the most complex challenges for brands who aim for growth.
AP PERKS & BENEFITS - WHAT WE OFFER:
- 100% remote work for everyone
- Group medical, dental, and vision coverage insurance (with opt-out benefits)
- Summer & Holiday company-wide shut-down weeks in July and December
- Volunteer and Birthday Time Off
- Paid Parental Leave Benefits
- Wellness, Technology & Education Allowances
- Paid sabbatical leaves, donation matching, and more!!
- Benefits may vary based on employment status or country location.
Acceleration Partners is committed to a diverse workforce and we are an equal opportunity employer. We evaluate applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status. #LI-REMOTE*GLSDR#LI-MG1
