Sales & Retentions Advisor

As our Sales & Retention Advisor you can be part of our mission by delivering an outstanding Customer experience. For 15 years, we've been connecting rural communities, and we're committed to transforming areas that deserve better broadband by providing a 1st choice service to all rural customers.

Airband offer a Hybrid working model operating out of Droitwich 1 to 2 days per week. Our Sales & Retentions Division at Airband are a dedicated and loyal Team who thrive on success, delivering exceptional Customer experience and targeted results.• As a Sales & Retentions Advisor you will need to be a great negotiator and have the communication skills and resilience to guide, advise and deliver a first-class service to our varied residential customers. • On a daily basis you will be dealing with a high level of inbound and outbound calls, which will focus on Airband renewals, negotiating with existing customers on renewal & upgrade offers.• Proactively contact existing residential customers via phone and email with updates on their enquiry.

• Assist in resolving any complaints within the company SLA and in a timely and professional manner. • Accurately maintaining our database and CRM (Salesforce) • In conjunction with their colleagues, daily input of customers’ orders into DWS Portal. VOIP• Create strong links internally with colleagues in other departments to ensure customers’ expectations are met.

• Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections, and we are looking for talented individuals to join us at this crucial time in our journey.

• Competitive Basic Salary • 25 days of paid leave a year rising to 30 plus bank holidays with service.• 5% Airband pension plus a minimum 3% employee contribution.• Customer referral bonus - a thank you for every customer you send our way.• We offer hybrid working – a mix of working from home and in the office.• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.• Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance.

Dental care, and Health cash fund (dependent on the length of service)• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!• Refer a friend reward scheme – a selection of great rewards to choose from!

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.Agencies Please Note: Airband are not looking to engage in Recruitment support for this position.