About Us:
Groove Commerce is a leading eCommerce agency dedicated to driving results for our clients through exceptional design, development, and marketing strategies. We are passionate about client success and are looking for a Director of Delivery who shares our commitment to excellence. Job Overview:As the Director of Delivery, you will be ultimately responsible for ensuring client success across all engagements. Your primary mission is to ensure that every promise we make to our clients is delivered, period.
You will oversee the day-to-day operations of our delivery team, ensuring that our work is not only completed on time but also meets the high standards our clients expect. This role is pivotal in maintaining client satisfaction, managing internal teams, and driving business growth through upsells and renewals.
Key Responsibilities:
- Client Success: Ensure that clients are consistently satisfied with our services and that their expectations are met or exceeded.
- Quality Assurance: Oversee the quality of all work delivered to clients, ensuring it aligns with our standards and client expectations.
- Team Management: Lead, mentor, and manage the delivery team, fostering a culture of accountability and continuous improvement.
- Crisis Management: Handle challenging situations with clients and projects, effectively managing any "oh crap" moments.
- Project Scoping & Estimation: Accurately scope and estimate both projects and ongoing engagements to ensure profitability and client satisfaction. We’ve invested significantly in internal tools that allow us to create consistent levels of effort.
- Revenue Growth: Drive upsells and renewals by identifying opportunities for additional services that benefit our clients.
- EOS Accountability: Maintain and report on your assigned scorecard metrics as part of our EOS (Entrepreneurial Operating System) framework including team utilization and forecasting.
Qualifications:
- Proven experience in a leadership role within an agency or similar environment, with a strong focus on client delivery.
- Deep understanding of eCommerce and digital marketing strategies.
- Strong project management skills with a track record of delivering complex projects on time and within scope.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Problem-solving mindset, with the ability to remain calm and effective under pressure.
- Experience with EOS or a similar operational framework is a plus.
What We Offer:
- Competitive salary and performance-based bonuses.
- A collaborative and dynamic work environment.
- Opportunities for professional growth and development.
- The chance to make a significant impact in a growing, results-driven agency.
$125,000 - $150,000 a yearIf you’re a results-oriented leader with a passion for client success and a track record of delivering excellence, we’d love to hear from you.Apply for this job
