CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
POSITION SUMMARY
The Senior EMR/EHR Specialist, under the direction of the Chief Information Officer, has responsibility for ongoing end-user support, maintenance, training, and customization of the electronic health records, patient portal, and inventory software of CCI Health & Wellness Services.
KEY FUNCTIONS & RESPONSIBILITIES
• EHR – EMR application administration and configuration eClinicalWorks (eCW).• Develops and maintains eCW, patient portal and inventory documentation, and system-related workflow processes.• Support the delivery of patient care using the eClinicalWorks (eCW) electronic health record (EHR) system. • Overseeing the day-to-day support of both production and test eCW platforms, and the implementation of software updates, and/or additional EHR services.• Identify and implement opportunities for process improvement in eClinicalworks (eCW) operations and training.• Receive and respond to technical requests (tickets), emails, and other electronic inquiries from Clinicians.• Assessing the needs of the end user to ensure the user understands the actions needed to resolve patient account issues.• Research, interpret, explain, and apply information from training materials to practice users including processes, policies, and procedures.•Makes recommendations on appropriate equipment utilized for the EMR/EHR function.• Identify EMR/EHR improvement opportunities, including more efficient use of the system, improve training, and standardized workflows.• Implementation of system upgrades, improved functionality, training, and standardized workflows as approved.
Including, planning and managing installations and/or updates and/or upgrades of the eCW (EHR-EMR) system.• Familiarity with clinical workflows & experience developing workflows consistent with EHR applications in a team environment.• Assist in the creation of supportive training documents and materials, videos, guides, and documentation workflows, track training, and assess user experience.• Actively engage in eCW optimization for more efficient clinical workflows and perform various clinical technology-related duties as needed. • Perform various clinical technology-related duties as needed. Including maintaining and monitoring system reports and audits• Responsible for keeping current with system changes and enhancements to ensure a thorough operational eCW platform and participate in application testing.•Identify and implement opportunities for process improvement in support of ECW training and develop communication tools to educate on workflow improvements.• Initiatives and serves as a resource and offers guidance to units through on-site field support to confirm systems are used efficiently and as trained.• Collaborate with vendors to train and support staff; Develops and present initial and ongoing skill development training with clinical and support staff in support of high-level performance.•Provide input to the Change Management Committee and other teams as needed.• Ability to interpret governmental healthcare policies, regulations, and program/certification-specific language (e.g.: HIPAA, MIPS, PCMH), and then propose organization-wide workflow changes in the EHR to meet those specifications.
MINIMUM QUALIFICATIONS
- Three to Five years experience in healthcare information technology.
- Associate's degree required; bachelor’s degree in healthcare information management or healthcare informatics preferred.
- Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) preferred.
- Certified in eClinicalWorks (eCW) platform is preferred.
- Experience with healthcare operational workflow.
- Experience with training and implementation of EHRs.
- Proficient end-user relationship management skills.
- Ability to problem-solve software issues, and design forms and reports.
- Familiar with ICD and CPT coding.
- Proven ability to manage competing deadlines and solve complex problems.
- knowledge of the clinical information systems as they relate to both clinicians and non-clinical staff
- Possess meticulous attention to detail.
- Strong communication and interpersonal skills.
WHY WORK AT CCI?
- Extensive benefits plan
- Generous PTO Plan
- 403B Retirement Plan + Employer match up to 4%
- Tuition Reimbursement
- Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
- Our providers are insured for malpractice under the Federal Tort Claims Act.
** CCI Health Services is an Equal Opportunity Employer **
Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.
