StarCompliance software offers highly configurable web-based applications, which automate firm-wide business processes to increase compliance workflow efficiencies while reducing operational risks. The Project Manager is a client-facing role with primary responsibilities for managing multiple implementations. This involves being an intermediary between the end client, product development, customer support and sales.
Responsibilities
- Oversee and manage multiple implementation projects
- Produce and obtain signature of Change Orders and Statements of Work
- Work with assigned StarCompliance and client resources to
- Create, maintain, and manage project plans
- Track and drive deliverables, including client sign-off
- Manage dependencies, risks, issues, changes
- Manage internal and client escalations
- Manage project time tracking and reporting
- Conduct necessary site visits
- Manage client and stakeholder expectations throughout the implementation lifecycle
- Facilitate user feedback sessions to identify problem areas and product enhancement opportunities
- Provide regular reporting to Professional Services management
- Measure and improve project quality
- Work with Professional Services management and other Project Managers to implement the latest best practices
Mandatory Skills, Knowledge, or Experience
- Minimum 8 years as a Project Manager in a software or information services organization
- Bachelor’s degree in business administration, computer science, or a related degree -or-
- Professional Project Management accreditation (e.g. APM, PMI, PRINCE2)
- Strong interpersonal skills working with clients and internal technical and analytical staff
- Previous project management experience essential
- Excellent written and verbal skills to document project risks/issues and track milestones
- Excellent attention to detail and process-driven methodologies
- Proactive approach to leading a team, managing a project, and problem-resolution
Preferred Skills, Knowledge, or Experience
- Experience managing, implementing, or supporting software implementations in the financial services industry preferred
- Full Software lifecycle project management experience preferred
- Previous experience working with colleagues and clients in a different time zone preferred
- Previous experience working on client sites for consultancy or software delivery firms preferred
- Knowledge of code of ethics regulations and compliance risks ideal but not required
- Strong negotiation skills preferred
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