Alliance Franchise Brands is seeking an
Associate Business Consultant (aka “RightStart Specialist”). This person will work directly with new Franchise Members in the printing and signage industry during their first 3 years of business. Part of our RightStart Team, this position provides guidance and training to maximize the success of each new franchise location (new and resales) – and coordinates support across key areas, including marketing, sales and operations.Note: This position works a hybrid work schedule with at least 2 days each week in office
Essential functions
- Franchise Member Support:
- Serve as the primary point of contact for new Franchise Members within their first 36 months, offering guidance and support to help them meet and exceed their goals.
- Assist Franchise Members in understanding and implementing the franchisor's operational standards and procedures to drive success.
- Utilize project management software to coordinate tasks and activities, effectively communicating priorities to Franchise Members and ensuring accountability.
- Conduct site visits, as necessary, to assess Franchise Member compliance, provide feedback, and address operational concerns.
- Operations & Relationship Management:
- Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and recommend strategies for enhancing Franchise Member profitability.
- Collaborate with other departments, such as marketing and sales, to provide recommendations on business challenges and opportunities.
- Cultivate strong relationships with Franchise Members, acting as a trusted advisor and advocate.
- Act as a liaison between Franchise Members and the franchisor, ensuring effective communication and conflict resolution.
- Territory Maintenance & Development:
- Serve as the primary resource for territory requirements, developing territory parameters across multiple franchise concepts.
- Develop franchise territories using territory tracking software and maintain an accurate record of franchisor’s territory obligations.
- Evaluate market potential, demographics, competition, and other factors to assess the viability of new territories.
- Continuous Improvement:
- Stay up to date with industry trends and best practices related to franchise operations.
- Identify opportunities to improve operational efficiency, cost-effectiveness, and customer experience across the franchise system.
- Other
- Serve as backup in new center opening process including pre-ordering product / equipment, managing incoming deliveries, and ensuring center is ready for opening day.
Competencies
- Excellent communication and interpersonal skills
- Ability to conduct presentations for internal and external stakeholders
- Ability to analyze data and provide strategic recommendations
- Strong problem-solving and decision-making abilities
- Detail-oriented with a focus on accuracy and quality
- Ability to manage multiple projects in a fast-paced environment and break down a project into manageable tasks
- Team player with a can-do, results-driven attitude
Travel required 10%
- Travel to Franchise Members locations to assist in onboarding
- Minimal travel to in-person and Franchise Member events
Required education and experience
- Bachelor’s degree in business administration, management, finance or related field
- 2+ years of relevant experience
- Proficient in Microsoft Office including Word, PowerPoint and Excel
Preferred education and experience
- Experience in the printing and signage industry preferred
- Franchising or multi-unit B2B experience a plus
- MIS and project management experience preferred
- Territory development experience preferred
What are the benefits of joining our team
- We offer flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short-and long-term disability, Healthcare FSA and Dependent care FSA, critical illness and accident insurance. We also offer an Employee Assistance Program to support the well-being of you and your family.
- We provide paid holidays and paid time away to spend with your family and friends.
- Plan for the near and long-term with our 401K retirements savings plan with matching company contributions.
- Bonus eligibility
Who are we?
Alliance Franchise Brands LLC and its subsidiary, KK Printing Canada ULC, are the franchisors of more than 600 locations in North America operating the company’s brands: Allegra Marketing Print Mail, Image360, Signs Now, Signs By Tomorrow, KKP, Insty-Prints, American Speedy Printing Centers, and RSVP. Alliance Franchise Brands is proud that three of our brands were selected for the 2020 Entrepreneur 500 list. Independently owned and operated franchises provide national, regional and local businesses and organizations with a one-stop resource for technologically advanced and strategically sound solutions for their graphics communications needs. In total, Alliance Franchise Brands serves more than 600 franchise members in the U.S., Canada, and England with system-wide sales of more than $380 million.
