Are you tech-savvy and passionate about helping professionals with cutting-edge software? Advantage Design Group is looking for a Technical Account Specialist who thrives on working with people and technology!
About the Role
As our Technical Account Specialist, you'll ensure exceptional care for our software subscribers through phone, email, and video support. You'll work closely with our Support Specialist to deliver top-notch customer service.
Key Responsibilities
- Conduct proactive client outreach to ensure satisfaction and gather feedback
- Stay updated on product features and functionality
- Problem-solve and identify solutions for client needs
- Provide platform training and technical support to clients
- Collaborate with the production manager on timely proposals
- Document all troubleshooting and client communications
- Consult on product modifications and maintain Standard Operating Procedures
- Assist with platform and site testing
Required Skills
- Strong customer service and communication skills (verbal and written)
- High computer literacy with understanding of web technology, HTML/CSS, and Internet functionality
- Extensive experience with Office 365 (including SharePoint) and video conferencing platforms
- Ability to learn quickly and adapt to new technologies
- Problem-solving and resourcefulness
- Strong organizational skills with high attention to detail
Nice-to-Have
- Project, client services, or account management experience
Benefits
- Ongoing training (web-based and on-the-job)
- Break room stocked with unlimited snacks, tea & coffee
Area Benefits
- Coastal Florida city with miles of beaches and river (learn more at visitjacksonville.com)
About Advantage Design Group
Advantage Design Group is North America's largest online orientation firm, serving education institutions across three countries. Our Advantage Orientation and Recruiting Platform offers interactive, media-rich content engagement, transforming enrollment into an onboarding experience for students and staff. We work with prestigious institutions such as UCLA, Harvard, NYU, FSU, UNF, SCAD, UCF, University of Georgia, Washington State, LSU, and the University of Michigan. Join us to make a real impact on the student and staff experience at leading institutions nationwide.
Learn more at AdvantageDesignGroup.com
Important Information
- Full-time, in-office position
- Location: 6877 Phillips Industrial Blvd, Jacksonville, FL 32256
- U.S. citizenship or U.S. work authorization required
