Outbound Sales Agent
Location: RemoteCompensation: $21.50 + monthly bonusesHours: Full-time, 40 hours per weekAre you a natural salesperson who loves connecting with people and building relationships? Do you excel at finding the perfect balance between motivational selling and providing exceptional customer service? If so, Mood has the perfect opportunity for you! We are on the hunt for an experienced and dynamic Outbound Sales Agent to join our team and help us re-engage customers through compelling sales conversations over the phone.About Us:At Mood, we're more than just an online dispensary—we're a community that’s dedicated to elevating our customers’ experiences with high-quality, legal cannabis products.
Whether our customers are looking to relax, recharge, or find their perfect mood, we're here to deliver. We pride ourselves on providing not only top-tier products but also exceptional customer service that sets us apart. We have a vibrant, fun-loving culture filled with energetic and passionate team members who believe in making every customer interaction extraordinary.What You’ll Do:As an Outbound Sales Agent, you’ll be the voice that re-engages our past and potential customers. You’ll use your exceptional sales skills to inspire and motivate, while offering personalized discounts and solutions that cater to their unique needs.Your main responsibilities will include:
- Conducting 700-1,200 outbound sales calls per week using Aircall to reach out to our customer base.
- Using motivational selling techniques to build rapport, understand customer needs, and close sales.
- Offering tailored discounts and promotions to win back customers who may have previously disengaged.
- Providing exceptional customer service that reflects our commitment to elevating every customer interaction.
- Leveraging Shopify and Zendesk to manage sales activities, track customer interactions, and resolve any issues efficiently.
- Meeting or exceeding monthly sales targets and earning performance-based bonuses.
- Staying organized and maintaining detailed records of all customer interactions and outcomes.
Who You Are:We’re looking for a results-driven sales expert who thrives in fast-paced, high-volume environments. You are a customer-focused salesperson who enjoys the challenge of turning prospects into loyal customers. You love working independently but also know how to contribute to a collaborative team environment.
- You have 5+ years of experience in outbound phone sales, preferably in a high-volume role.
- You bring at least 3+ years of experience in customer service, demonstrating an understanding of customer needs and expectations.
- You’re familiar with using sales and support tools like Shopify and Zendesk, and you’re comfortable working with a dialer like Aircall.
- You’re highly organized, with excellent time-management skills, and have a proven ability to meet and exceed sales targets.
- You have strong communication and persuasion skills with a knack for building relationships over the phone.
- You’re adaptable, thrive on change, and are comfortable managing multiple customer interactions each day.
What We Offer:At Mood, we believe that happy employees create happy customers. That’s why we’ve built a culture that values work-life balance, personal development, and celebrating each team member’s unique contributions.We offer a competitive salary and comprehensive benefits package, including but not limited to:
- Medical, dental, and vision insurance
- 401k with company match
- Monthly wellness stipend
- Annual education allotment for professional growth
- Employee discounts on our products
- A fully remote position
- Opportunities for advancement in a dynamic and innovative industry
Hours:US-based candidates can expect to work one of two shifts:
- 10am - 6pm Central
- 12pm - 8pm Central
Mood is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.
Ready to Apply?
If you're a sales superstar ready to join a forward-thinking company that values its employees and customers, we want to hear from you! Please submit your resume and a brief cover letter highlighting why you’d be a great fit for our team. Be sure to include the word “flower” in your cover letter to show your attention to detail!Disclaimer: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.
It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Job descriptions are subject to change based on the evolving needs of the organization.
