Discord is about giving people the power to create space to find belonging in their lives. We want to make it easier for you to talk regularly with the people you care about. We want you to build genuine relationships with your friends and communities close to home or around the world. Original, reliable, playful, and relatable. These are the values that connect our users and our employees at Discord.
We are looking for a Sales Operations Manager to join our newly established sales team that is taking our new Game Advertising Solution to market. This important role will be responsible for standing up strategic functions within Sales Ops to drive efficiency for the Sales org. This role will require cross-functional collaboration between sales, marketing, and product teams. We are seeking a candidate who is passionate about games, the game industry and at the same time possesses a deep and proven experience of online advertising, strategy and operations within an ad sales org, and data analysis, coupled with strong leadership and communication skills. As we grow this business you will be working in a zero to 1 environment helping build the sales operation function from the ground up.
This role will report into the Director of Global Sales Operations.
What you'll be doing:
- Develop analysis and insights that support pipeline management, revenue forecasting, territory definition, target setting, and incentive plan implementation.
- Create and continually refine reports that track key performance metrics to evaluate the effectiveness of sales efforts and drive continuous improvement – including analysis of sales pipeline data to identify optimization opportunities.
- Build analysis and industry benchmark to inform Discord rate cards, packaging, and pricing.
- Contribute to quantitatively and qualitative models that measure impact of non-standard deals (e.g., balancing customer needs, sales targets, profitability, and other strategic opportunity / risk factors).
- Implement programs that ensure sales efforts are synchronized with new product capabilities, features, packaging pricing, marketing beats.
- Implement and manage best practices around the sales CRM system to ensure accurate and up-to-date information on leads, opportunities, and customer interactions.
- Contribute to monthly, quarterly internal sales reviews, and annual sales planning efforts.
What you should have:
- 6+ years of experience in sales operations, revenue operations, or pricing and yield management in digital media and advertising.
- Proven track record of developing analysis, insights, and recommendations for a sales org.
- Ability to be nimble and manage competing priority in zero to 1 environment and a fast sales growing team.
- Proven experience in analyzing / executing across a wide variety of pricing, packaging, deal structures in the digital advertising space.
- Strong analytical skills with ability to derive actionable insights from complex data sets.
- Deep experience in the ad industry and ad tech ecosystem.
- Experience with CRM systems (e.g., Hubspot, Salesforce) and proficiency in sales analytics tools.
- Excellent communication skills, with the ability to motivate and inspire a team.
#LI-RemoteThe US base salary range for this full-time position is $152,500 to $167,750 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord?
Discord is great for playing games and chilling with friends, or even building a worldwide community. We are working toward forming true connections around play and shared experiences, where genuine human connection is a click, text chat, or voice call away. A place where everyone can build genuine friendships. Your future is just a click away!
Check out our inclusion, diversity and purpose efforts, company principles, or learn more about the Life @ Discord experience!
