Location: US Based Applicants only
Time Zones: GMT, PT, CSTThe Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email, and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients’ needs are met. Supports the Director and Manager of Inventory through a variety of tasks related to organization and communication. Responsibilities include but not limited to:
- Answer and direct phone calls.
- Informing customers about specialized product functionalities and features.
- Create and solve inventory support tickets promptly in the company CRM system.
- Contribute to team effort by accomplishing related results as needed.
- Problem solves SaaS Technical Support issues i.e. updating databases, and data feeds.
- Work as a team providing interdepartmental communication, and communicating with other 3rd party vendors to troubleshoot issues
- Ability to communicate and work together with team members within this and other departments to solve problems.
Requirements:
- Excellent time management skills and ability to multitask and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Punctuality, attendance, and accountability in a remote environment
- Rotating Saturday schedule, occasional Holiday/Weekend Coverage as requested
Employee Benefits (after a waiting period):
- Medical, Dental, Vision
- 401K with company match
- 10 Paid Holidays
- PTO and Vacation time off
Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
