What we do:
Zefr is the global leader in brand suitability targeting and measurement across the world's largest platforms. Zefr’s technology is helping to power the age of responsible marketing by putting advertisers in control of their content adjacencies based on their own unique brand safety and suitability preferences, mapped to the Global Alliance of Responsible Media's (GARM) industry standards. As an official YouTube Measurement Program Partner, Meta for Business Partner, and TikTok for Business Partner, the company leverages patented machine learning and AI technology (Cognition AI) to offer brands and agencies more precise and transparent brand safety and suitability activation and measurement solutions on scaled platforms.
The company is headquartered in Los Angeles, California, with additional locations across the globe.
What you’ll do:
Zefr is seeking an IT Support Analyst to join our team in Marina del Rey, CA! The IT team unleashes the productivity of all Zefr employees by ensuring that they have all the tools and resources they need to connect to the Zefr network, from the day they're hired and throughout their career with Zefr. You will have experience troubleshooting tech issues in a Mac environment, be able to easily communicate technical issues in easily understandable terms, and can prioritize and multitask on the fly.
Support all of the orgs across Zefr, both local and remote
Meet new hires and assist with their IT onboarding
Respond to incoming tickets and walk-up requests
Research and implement new projects and software to be used across the entire company
Revise and revisit processes to adapt to the needs of the business
Support A/V needs, from setting up video conferencing calls to setting up company-wide presentations
Get hands-on experience with industry leading IT tools
What we’re looking for:
2 years’ experience troubleshooting computers in a helpdesk environment (knowledge with Apple computers is required)
Multitask on the fly and prioritize requests as they come up
Communicate high level, technical problems and solutions in terms that are easily understood
Basic understanding of networking and data storage
Basic understanding of macOS command line and Bash
Possess "can-do" attitude in any situation
Eager to learn and adapt quickly to new technologies
Benefits (for US based employees):
Flexible PTO
Medical, dental, and vision insurance with FSA options
Company-paid life insurance
Paid parental leave
401(k) with company match
Professional development opportunities
10+ paid holidays off
Summer Fridays (we leave early on select Fridays)
Flexible hybrid work schedule
In-office lunches and lots of free food
Optional in-person and virtual events (we like to celebrate!)
Compensation (for US based employees):
The anticipated salary for this position is between $70,000 and $75,000. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation. This will be a 3 month contract-to-hire position.Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.
