Customer Care Agent

SauceArgentina | Brazil | Colombia | MexicoRemote, Onsite

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

This position is responsible for handling all inbound and outbound tickets with our B2B customers (restaurants) and B2C customers to ensure the best customer experience. Tickets include Email, Phone Call, Chat, and SMS. These tickets will be handled directly through HubSpot.You will report directly to the Team Lead, Customer Care.During your shift, you will work through three main areas: our Sauce Dashboard, HubSpot and Slack. You will be responsible for handling all incoming tickets (via our main inbox) and calls as well as providing additional assistance to other Sauce employees such as our Customer Success and Sales teams. Communication is crucial to the success of this role!

Shift Schedule: 5 days a week, 9 hours a day with one hour paid lunch; this schedule WILL INCLUDE NIGHTS AND WEEKENDS!

What You'll Do:

Handle Tickets including phone calls, chats, emails, and internal Slacks
Communicate with direct managers and cross-functional teams to help facilitate issues directly connected to our customers
Manage all pending tickets on the Support ticket board by updating and handling any tickets that are older than 4 days
Assist on any projects concerning the Customer Care team related to team playbook, templates and policy writing

What You Bring:

You have strong customer service experience
Experience handling tickets across different uses (text, call, email, etc)
English-Speaking, but Bilingual would be a plus (English + Spanish)
Previous experience working with restaurant industry customers, both restaurants and their diners
Experience working on Hubspot, Aircall and/or Slack would be a big plus
You have a(n):
Private working space with a steady internet connection
Computer or laptop
Keyboard and mouse, working webcam and headset with a microphone
Primary 24” computer monitor
Additional 24” computer monitor (preferred)

What We Offer

Strong & Competitive Compensation Package
Flexible Work Environment
10 Paid Personal/Vacation Days
5 Paid Sick Days
Quarterly Team Dinners & Events!
The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!

Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.

We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.Apply for this job

Life at Sauce

“Salesforce is better with Sauce” At Sauce, we believe Salesforce has the potential to transform every business, and every business should be empowered to realise that potential. We like to challenge and focus on business problems while collaborating and thinking differently. We help our customers get ahead of the game and set themselves for future successes. We believe our key differentiators are our two mindsets “first, do no harm” and “do what is right”.While our competitors often think in terms of projects, we prefer to think in terms of transformations.We believe businesses realise the maximum value from Salesforce by having a coherent, well-planned strategy, roadmap and desired target state; enabling quicker and deliberate realisation of incremental value.We are pure-play Salesforce experts with 100% Salesforce certified professionals. We have been working on the platform for the last 10 years and have deep experience in various domains such as state government, finance, not-for-profit, real estate, insurance, education and professional services.If you are a progressive client looking to create growth through delivering better service experiences for your customers and staff; if you are an advocate for innovation, have embraced Salesforce but want to be confident that your business is getting the most from your investment, you need to add \Sauce\ as an important ingredient to the mix.After the implementation of your transformation project, you have the ability to continue to engage Sauce in a \Flexpert Services\ capacity. As part of our services offering, we offer ongoing maintenance and enhancements of the platform on a need basis.