NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike.
Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.IT Support Specialist Responsibilities:The Technical Support Specialist will apply proven problem solving, customer service, and communication skills to help identify, communicate, and resolve end user issues. Some travel maybe required to support multiple locations. Training end-users on hardware and software functionality. This position will work onsite providing IT support to the local & remote staff members.
- Resolving L1 & L2 helpdesk tasks and tickets while meeting SLAs
- Respond to internal support request issues via phone, email, and chats
- Apply ITSM\ITIL Best practice for Incident management & Customer Experience
- Collaborate or Triage Service Requests with external vendor support and internal L3 departments support
- Monitor RMM tools for security, network, and system infrastructure integrity
- Manage and support system alerts and notifications
- Reviews and/or assign categorization and priority level of the notification
- Escalate Complex or Out of service scope assignments to L3
- Documenting processes and performing diagnostic tests
IT Support Specialist Requirements
- 3+ Years of experience in an IT support environment
- Advanced software and hardware technical skills
- Experience supporting networked environments
- Flexibility in work schedule – must be able to work overtime when needed
- Strong organizational skills, ability to prioritize tasks
- Ability to deliver excellent customer service at all levels of the organization and with external partners
- Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment
- Skilled in industry Standard business software and applications such as Microsoft Windows, Microsoft 365 Administration, Office 365 Suite, Microsoft Server 2016/2019 Active Directory, Printer & File Server management, Azure AD & Intune
- Citrix VDI & Workspace
- Remote Support - Logmein, Dameware, TMpros and Zoho Assist
- Asset management tools - (ServiceDesk Plus Asset Management, ServiceNow Asset Management tools)
- Ticketing systems (Such as Zendesk, ServiceNow, ManageEngine ServiceDesk)
- Exhibit a high level of professionalism and excellent interpersonal skills
- Experience in documenting processes and monitoring performance metrics
- Knowledge of database maintenance and system security
- Ability to keep up with technical innovation and trends in IT support
NationsBenefits is an Equal Opportunity Employer.
