Technical Writer

Position Summary:

Position Responsibilities:

• Develops risk communications with a focus on customer experience and brand personality in highly regulated environment
• Attends and contributes to project kickoff meetings with relevant stakeholders to identify messaging elements
• Drafts on-brand legally accurate copy based on risk events, target populations, and remediation plans
• Conducts research to align messaging with previous risk events, reducing arbitrary uniqueness, supporting regulatory requirements and audit functions
• Considers laws governing copy, such as registered and trademarked symbols, country of origin and material construction
• Develops and presents sound rationales that effectively influence business and legal partners to accept recommendations
• Handles revisions, incorporating feedback as needed
• Organizes workload for efficient time management
• Meets multiple schedule deadlines on time
• Stays abreast of marketing trends, innovations and successes
• Performs other duties as assigned

Essential Skills and Experience:

• A minimum of 3 years of informational/technical/customer service writing experience required
• Excellent writing skills, including ability to:
• Write tight, easy-to-read customer correspondence that adds nothing extra and leaves nothing out; and reads like a conversation
• Write customer correspondence that breaks complex topics down into easier-to-understand elements
• Conform writing to prescribed style format
• Write for a variety of media and audiences
• Experience in financial services industry preferred
• Ability to read, analyze and interpret all forms of information
• Ability to interpret and adhere to client’s brand standards
• Strong communication skills, including ability to present ideas successfully in a professional group setting
• Ability to work accurately and completely in a fast-paced environment with tight deadlines and changeable priorities