Here at IMG we are pleased to announce that we are looking for a Sales Support Administrator
working on a Hybrid Basis on a permanent contract working 37.5 hours a week with a competitive salary of £23,000 - £24,000 (Depending on Experience). You will be providing outstanding service to our members by answering calls related to New Quotes for Insurance/Renewal or Cancellations of existing policies as well as providing outstanding customer service when answering questions and assisting with proposed changes to policies.As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes.
Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. The Sales Support Administrator provides outstanding service to our members by answering calls related to New Quotes for Insurance/Renewal or Cancellations of existing policies as well as providing outstanding customer service when answering questions and assisting with proposed changes to policies. You will be versed in the products available from our clients and carry out any authorised changes requested or pass on any that require additional approval or are more complex while keeping the members updated and informed. You0...
will process payments over the phone for any quotes agreed, for which the member calls to provide card details, while ensuring the maximum security of their card information by way of our call system. This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that. What We`re Looking for:
- Proficiency with Microsoft office suite
- Strong customer service skills, both for telephony and written communications
- Attention to detail is imperative
- Ability to work independently with minimal supervision
- Service oriented; customer service experience preferred
- Ability to prioritize workload
- Strong written and verbal communication skills
- Ability to be adapted to the needs of the team
- Customer service experience (Preferred)
- Previous call centre experience (Preferred)
- Previous administration experience (Preferred)
What do we offer:
- Competitive Salary of £23,000 - £24,000 (Depending on Experience)
- We promote internally as much as possible
- Diverse workforce
- Summer and Christmas Parties
- Birthday Day Off
- Bupa Dental Insurance
- Healthshield Cash Plan
- Travel Insurance
- 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days
- Christmas Eve Off
- Surprise events for overachieving employees - such as tickets to Beyonce etc
- Employee of the month/year awards
- 2 volunteer days a year
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
