JOB SUMMARY:
Responsible for analyzing collections performance, collection strategies, and performance trends of the portfolio. This role requires the development and implementation of comprehensive risk management strategies to minimize losses and optimize collections processes. The VP will oversee analytics, policy development, and cross-functional collaboration to ensure effective management of credit risk and collections performance.
ESSENTIAL JOB FUNCTIONS:
- Own collections analytics to develop strategies to improve right party contacts, promises to pay, payments, and recoveries
- Work closely with Collections Senior Leadership to identify and assist with initiatives to improve efficiency of collection operations.
- Collaborate with Decision Science/Modeling team to develop and implement collection call models and strategies.
- Continuously assess and monitor credit risk related to the collection’s portfolio, ensuring timely identification and mitigation of potential risks.
- Work with other teams within the Risk Department to understand Risk initiatives that may impact collections
- Manage KPI tracking dashboards to analyze credit and collections performance enabling swift business decisions.
- Prepare and present regular reports on collections performance, risk assessments, and strategic recommendations to the Chief Risk Officer and other key stakeholders.
- Support the periodic due diligence requests related to collections for credit facilities and external financing partners including working with banks, audit firms, and internal LendingPoint resources.
- Utilize MySQL, Domo, Tableau, or other data management or database systems to drive data-centric strategic solutions to management inquiries.
- Act as Business Owner to lead the creation and execution of collections strategies that minimize credit losses and improve recovery rates.
- Collaborate with internal engineering and product teams to implement automation solutions into production.
- Work closely with the Risk, Finance, Operations, and Legal teams to ensure alignment on risk management objectives and collections strategies.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.
- Bachelor’s in a quantitative field (e.g., Mathematics, Data Science, Statistics, Economics, Finance, etc.).
- 10+ years of experience in consumer lending collections support/credit risk management.
- 5+ years of experience working in collections analytics for consumer unsecured lending
- Strong analytical skills with experience leveraging large and complex datasets for analysis, which lead to driving business decisions.
- Proven track record of developing and implementing successful collections strategies.
- Proficient with data analytics and risk management software (e.g., SQL, Python, Tableau).
- Experienced in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.
COMPETENCIES:
- Customer Service: Exceptional attitude and a passion for providing outstanding service to internal customers.
- Attention to Detail: Diligently attends to details and pursues quality in accomplishing tasks.
- Communications: Exhibits good listening and comprehension. Expresses ideas and thoughts in verbal and written form. Strong presentation skills.
- Analytical Skills: Proven ability to derive insight from large datasets in an efficient manner.
- Teamwork: Exceptional skills in collaborative teamwork, attention to detail, and strong interpersonal skills.
- Organizational Skills: Capable of creating, maintaining, and analyzing various datasets, multitasking, and overseeing and delivering various simultaneous projects with differing requirements.
- Problem Solving: Strong decision making and problem-solving skills and a can-do approach to issues.
SUPERVISORY RESPONSIBILITY
This position is responsible for the direct supervision of designated employees in the Risk department.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk, reach and sit for a minimum of 8 hours with or without reasonable accommodation. The employee is required to use hands to finger, handle, or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation and must sometimes lift and move up to 10 pounds.
WORK ENVIRONMENT
While performing the logistics duties of this job, the employee is frequently exposed to moderate noises such as computers, printers, and other light traffic noise in an office setting.
This role is in-office. Remote work may be performed from a pre-approved location, as arranged, and scheduled by team management and approved by department leadership.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be supplemented at any time with or without notice.
