Director of Implementation

Our Mission

Our Vision

Join Us.

Job Summary

Responsibilities

• Strategic Leadership:
• Be strategic in setting up the implementation function for future growth, especially as the business scales in the scaled reimbursement area.
• Develop and execute implementation strategies that align with organizational goals and client expectations.
• Oversee the end-to-end implementation process (from sales to client success handoff) for employers and providers, including scoping, planning, execution, and post-implementation support.
• Own and manage launch project plans. Ensure solutions are delivered on time, within scope, and within budget.
• Implement best practices and standardize processes to enhance efficiency and effectiveness.
• Continually improve the implementation process and client experience, identifying potential risks and dependencies
• Synthesize learnings from the clients and internal teams to inform our go to market, as well as our internal processes, and continually improving implementations
• Client (Employers & Providers) Engagement
• Employers:
• Serve as the primary point of contact for clients during the implementation phase. Build strong relationships with clients, becoming a trusted mental health partner and advisor.
• Think strategically to satisfy employer client needs, ensuring our products become a celebrated part of their benefits offering.
• Providers: 
• Develop and manage the implementation of prescription digital treatments with providers, ensuring adherence to regulatory standards and best practices.
• Coordinate with providers to ensure proper ordering, patient communication, and billing of prescription digital treatment.
• Facilitate training sessions for providers on the order or the prescription digital treatment.
• Monitor and optimize provider partnerships, using data to define and measure success.
• Provide ongoing technical support and troubleshooting to providers post-implementation.
• Internal Stakeholder Management
• Lead cross-functional teams to achieve successful implementations, identify and mitigate risks and issues, providing proactive solutions as needed.
• Partner closely with sales, client success, clinical, product development, and customer support to define and operationalize best in class partnerships and integrations and to ensure seamless project execution.
• Provide regular updates and reports to clients and senior management.
• Coordinate with external vendors and partners as necessary.
• Team Management:
• Build, lead, and mentor a high-performing implementation team.
• Allocate resources effectively and manage team workload to ensure project success.
• Manage cross-functional teams to ensure timely and effective project execution.
• Foster a collaborative and positive work environment.
• Reporting and Documentation:
• Develop and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews.
• Analyze project performance and prepare reports for senior management.

Required Experience

• Bachelor’s degree in Business, Project Management, Information Technology, or a related field. Master’s degree preferred.
• 7+ years of experience in project management or implementation roles, with a proven track record of managing complex projects.
• Strong leadership skills with a min of 3 years experience in managing and developing teams.
• Excellent organizational and time-management skills.
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
• Proficiency in project management software and tools.
• Ability to handle multiple projects simultaneously and thrive in a fast-paced environment.
• Experience in training healthcare providers on the use and maintenance of digital health and/or medical devices and/or experience working in the regulated health care industry is a plus.