Pomelo’s mission is to increase financial access and empowerment for immigrants and their loved ones back home.
We are proud to be the first financial technology platform to combine consumer credit and global remittances. Our product solves the worst aspects of money transfer by empowering our customers to use credit rather than cash. At the same time, we help immigrants establish their financial future in their new country by building positive credit history with their existing remittance obligations and financially include their loved ones in emerging economies with access to modern financial instruments.We’re a team of ~45 and are growing our San Francisco headquarters.
Our investors include Keith Rabois of Khosla Ventures (formerly of Founders Fund, CEO at Opendoor, former COO of Square), Kevin Hartz (Co-founder/CEO of Xoom and Eventbrite) of A* Capital, The Chainsmokers, The Weeknd, and more.
About the Team
This is a 3-month contract (opportunity for extension) to join Pomelo's Infrastructure team, where you’ll be the key player in managing and enhancing our IT infrastructure, ensuring everything runs smoothly and securely. From safeguarding our systems to optimizing user experiences, your expertise will be the driving force behind our seamless operations and top-notch security.
Your Role
- Identity Management: Take charge of Okta to manage user roles and permissions, ensuring everyone has the access they need.
- Device Management: Oversee Apple devices using Kandji, keeping everything secure and compliant.
- Onboarding & Offboarding: Set up new hires with all the tech essentials and handle access removal when they move on.
- Vendor & Contract Management: Manage IT vendors, contracts, and service agreements, making sure we have the best hardware, software, and services.
- Policy Drafting: Create and update IT policies to keep us aligned with regulations and best practices.
- Network Security: Build and maintain secure networks, enforcing IT security protocols, and managing audits with ease.
- Tech Support: Provide friendly and effective tech support, resolving hardware, software, and network issues, and setting up workstations and devices.
- Project Assistance: Support IT needs for projects and upgrades, document processes, and ensure smooth transitions.
- Documentation & Reporting: Keep our IT documentation up to date, prepare performance reports, and suggest improvements.
What We're Looking For
- Experience: 5+ years of IT engineering experience, with a strong track record of managing and securing IT infrastructure in dynamic environments.
- Education: A Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Technical Skills:
- Proficiency with Okta for identity management.
- Expertise in managing Apple devices with Kandji.
- Strong knowledge of network security and experience in this area.
- Experience in IT vendor management and contract negotiations.
- Familiarity with cloud services, especially AWS.
- Solid technical support skills across hardware, software, and networks.
- Policy & Compliance: Experience in drafting and enforcing IT policies, particularly when working with external partners and vendors.
- Problem Solving: A practical approach to IT challenges with a focus on efficiency and security.
- Mindset: A passion for continuous learning and staying updated on IT trends and technologies.
- Communication: Clear and effective communication skills to bridge the gap between technical and non-technical stakeholders.
Bonus Points For
- Startup Experience: If you’ve thrived in a fast-paced, hyper-growth environment, you’ll feel right at home.
- Cloud Expertise: Familiarity with cloud services and infrastructure, especially AWS.
- Communication Skills: Ability to translate complex technical details into clear, understandable language for everyone.
Company Values
- Earn the Trust of Our Customers
- Be Relentless
- Integrity in Every Language
- Show Our Work
- Leadership at Every Level
Benefits and Perks (FTE)
- ❤️ A meaningful mission and an opportunity for direct societal impact. We’re putting real money back in the hands of the people who need it most and helping immigrants and their families realize the American dream.
- 👥 An amazing team and culture. You’ll have peers from both top tech companies (e.g. Cash App, Google, Twitter, Uber) and other successful startups (e.g. Affirm, AfterPay, MemSQL). We empower each other to do great work and continue growing.
- 💪 Opportunity for major impact, learning, and growth.
- 🏥 Platinum-level health insurance (medical, dental, vision) — with 100% covered by the company for you and 50% for dependents. Assistance with life insurance.
- 👶 Parental leave for the primary or the secondary
- 🌴 PTO: 3 weeks in your first year, 4 weeks thereafter, plus national holidays
- ✈️ $1,500 annual travel stipend
- 😌 $300 annual wellness stipend
- 🚗 Pre-tax funds towards commuting costs
- 🗺 Twice-a-year company retreats. Previous trips include skiing in Park City, getting sun and surf in Cabo, Mexico, and a cruise excursion to The Bahamas.
- 🧳 After 4 years, eligible for a 4-week sabbatical
- 🍽️ In Office Meals: Lunch, dinner, and snacks provided daily
