Title:
After Hours Operations Specialist*Remote Monday-Friday 0001 – 0700 CSTDescriptionDo you want to work on a team that makes you feel both motivated and supported in your role? A place where the tech offerings aren’t considered archaic in today’s innovative landscape.This role is strategic, operationally diligent, and relationship based. The After Hours and Weekends Specialist at TransLoop plays a vital role in effective communication, constant updates, and keeping a close eye on the details. A responsibility to ensure the overall after-hours and weekends process runs just as smoothly as on the weekdays.What You'll Do
- Track and trace all shipments picking, in-transit, and delivering on evenings and weekends.
- Communicate effectively with team members and employees in other departments.
- Provide customers updates on their shipments by utilizing proper protocol, including but not limited to established systems and customer portals.
- Recover shipments that are at risk of service failures, by effectively utilizing existing company resources.
- Work with Carrier Sales Reps and Management to make sure all shipments are pre-planned by EOD Friday for the following weekend and Monday Morning.
- Lead by example by providing best-in-class adherence to established protocols and by establishing new carrier operations that strengthen the after-hours/weekends team, as well as TransLoop overall.
What You'll Need
- 2-3 years of logistics experience
- Identify a proven track record of high performance
- Carrier/customer brokerage model experience
- Experience with high volume and multi-faceted accounts
- Strong writing, speaking, and overall communication skills
- Detail-oriented
Bonus Points
- You have experience in 3PL, Transportation, or Tech
Enjoy the good life: TransLoop wants you to love where you work so we offer
- Competitive compensation
- Uncapped pay & competitive salaries
- Invited to participate in a ‘Sales Bonus Plan’
- Medical, dental, and vision coverage (50% paid by TransLoop)
- Personal financial advisor
- Wellness Days
About TransLoopImagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone.
Welcome to TransLoop, a much better logistics companyTransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment.TransLoop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.
Additionally, TransLoop participates in the E-Verify program in all locations.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
