The Operations Processing Specialist - AR Specialist will support the designated department(s) by providing exceptional customer service, accurate document production and reporting as well as timely, effective communication to key parties. This role is a key aspect of daily processing for all Operations as it relates to the organization.
SPECIFIC DUTIES:
- Incoming/outgoing mail processing and general office support as needed.
- Responsible for handling all requests of functional area timely and accurately and within the established service standard.
- Collaborate with internal and external partners to obtain and provide information, improve processes, and enhance the policyholder’s experience.
- Timely and accurately create and submit any regulatory reporting required by operational function.
- Ensure data integrity is maintained in source systems and all documentation created and distribution to policyholders and internal business partners.
- Provide reception, phone, and desk coverage as needed.
- May participate in audit schedules by internal or external partners; producing files, documents, respond to questions, etc.
- May participate in new and upgrade installation for all systems that impact functional areas; may include building business requirements, test cases, and conducting user acceptance testing (UAT).
- Other duties as assigned.
QUALIFICATIONS, EXPERIENCE REQUIRED:
- Associate Degree or minimum of 2 years of operational experience.
- 1-2 years of insurance or equivalent experience.
- Exceptional Microsoft Office skills.
- Ability to navigate multiple systems applications.
- Preferred experience in legal, claim, underwriting, accounting with P&C Insurance, or medical environment.
- Ability to evaluate and properly handle confidential information.
- Ability to produce high quality outcomes in a highly productive environment.
- Strong data entry skills and attention to detail.
- Good organizational, customer service, and follow-up skills.
- Ability to work in a flexible environment to support the MagMutual mission of ‘working together’ to get the job done.
- Ability to develop and maintain effective working relationships within various departments.
- Ability to use critical thinking in processing work and resolving problems.
Location: Atlanta Office
