HPC Engineering Manager, Services

HPC Engineering Manager to join our team! 

At Rescale, this means you will work on and impact: 

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  Deliver deep technological solutions and support related to some of Rescale’s most powerful features
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  Publish, manage and optimize  complex HPC software for our most demanding customers
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  Develop and implement processes and best practices associated with HPC services and support.
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  Define and maintain customer satisfaction metrics. Review customer utilization data and identify enhancement opportunities.
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  Drive revenue growth through instituting onboarding and renewal playbooks.
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  Advocate customer needs internally and working collaboratively with the sales, product and engineering  teams to achieve customer success goals and contribute to overall company objectives.
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  Actively work with the customer support team to ensure customer value realization is improved through every interaction to drive increased customer satisfaction and retention.
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  Identify opportunities for increased productivity through automation and tools and implement these solutions.
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  Design and improve processes to drive customer satisfaction by consistently meeting or exceeding commitments to customers and improving quality of deliverables 
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  Identify key employees to develop, train and promote.

What we’re looking for: 

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  10+ years experience with HPC Systems and/or HPC Applications’
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  Expertise in Linux/Unix systems including scripting languages like Bash or Python
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  Familiarity with cloud computing platforms such as AWS, Azure or Google Cloud
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  Experience with scientific computing libraries and tools like MPI, OpenMP and CUDA
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  5+ yrs of experience running customer success, consulting, professional services, and/or support teams
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  Experience and track record of cross-functional leadership and driving quantifiable customer success through both direct ownership and cross-functional influence.
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  Experience working with a broad enterprise customer base and diverse stakeholders across IT, management, and C-level executives.
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  A self-starter with a proven track record of driving customer success and aligning in complex customer environments.
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  A depth of understanding and willingness to roll up your sleeves and do the detailed work while also maintaining a vision for the larger goal.
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  Technical aptitude to deeply understand the product and platform experience and customer journey within the high-performance computing and enterprise PaaS environment.
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  Demonstrated history of data-driven decision making and prioritization.
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  Excited about developing, driving, tracking, and continuously improving a consistent customer experience.
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  Excellent verbal and written communication and presentation skills.
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  Excellent people and management skills to interact with colleagues and cross-functional teams and third parties.
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  BS/BA degree

Diversity, equity, inclusion and belonging are fundamental to our success. We strive to be a workplace where we: 

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  Welcome ALL and ALL are welcome.
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  Show up with our whole selves or whichever parts of ourselves we’re comfortable sharing, and be ready to see the same in others. 
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  Be ready to learn, unlearn, and learn again. 
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  Respect others and their opinions. We practice empathy in the way we interact with each other and celebrate uniqueness as a team. 
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  Seek to understand - ask more questions than one makes statements.
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  Provide safety from judgment and preserve a collaborative environment.

About your team at Rescale and who you will work with: 

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  Manager: Mulyanto is the VP of HPC and heads the team responsible for the software, compute environment and hardware stack at Rescale.
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  Team: 
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  Radhika Gundavelli, HPC Engineering Manager - Operations, The HPC Services team collaborates closely with the HPC Operations team in developing Rescale’s compute environment.
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  Adam Barnett, HPC Engineering Manager - R&D, The HPC Services team works closely with the HPC R&D team to improve and implement processes, tools and automation to drive efficiency and effectiveness of the team
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  Bernardo Mendez, Senior Director of Solutions Engineering - Americas, The HPC Services team relies on the Solutions and Customer Success teams to drive revenue opportunities, define the requirements of deliverables and to assist in communication with the customers.