The Role
The Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. Interpret the status of a loan and mitigate the risk of it becoming delinquent by proactively reaching out to our customers to determine what can be done to facilitate the satisfaction of the loan, ensuring that both Kiavi and the borrower win.
Responsibilities
- Proactively reaching out to a pipeline of borrowers in order to avoid loans from going into default
- Collaborating with servicing teams to identify borrowers who are at risk of default and determine the best approach
- Working with compliance team to develop new policies and procedures, specifically related to default prevention techniques and strategies
- Resolving incoming, escalated, and general mortgage loan inquiries and requests from customers
- Processing mortgage payoffs and verifications
- Documenting all customer interaction in Kiavi’s system of record
Qualifications
- Bachelor’s degree
- Minimum 1 year of mortgage-related collection, customer service, or sales experience
- Clearly communicate the life-cycle of a mortgage from start to finish and have knowledge of the processing steps involved
- Build relationships and work closely in a team environment
- Ability to understand customer issues and own any issue through resolution
- Possess broad knowledge of real estate transaction methods
- Leadership/team-lead experience preferred
- Project management experience preferred
- Experience with Excel or spreadsheet equivalent knowledge, Microsoft Office
- Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance preferred
Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $48K - 65K + bonus + equity + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process.
Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus, equity, or benefits.
