Position Title:
Logistics Support Specialist
Location:
Remote
Type: 1099 ContractorDuration: 5-6 months (maternity leave coverage)Salary: $22/HourAbout Your Role: We are seeking highly ambitious individuals who are passionate about interacting and helping internal and external customers by delivering support and guidance with warehouse logistics orders needing our attention. Your main focus will be on ensuring customer orders are prioritized and completed throughout the warehouse and logistics process, and questions around these orders are answered in a quick and efficient manner to provide a transparent and seamless sending experience. Who You Are:
- You live to help create order out of chaos and enjoy putting in the hard work to be successful while having a fun and approachable disposition!
- You take pride in solving complex problems and fixing issues on a tight timeline while professionally and empathetically handling communication with our customers, internal teams and carrier partners.
Your Typical Day:
- You’ll spend most of your day working in our internal systems to track and correct ship notices, help solve inventory issues, and ensure communications between customers, internal teams, and partners are done to quickly move things along regarding our shipments sending lifecycle.
- You’ll interact with fellow SFC personnel, carriers, and customers to address any onsite, partner, or carrier issues affecting the sending and receiving of items
- Acting as an advocate for our customers to help prioritize future enhancements to our Warehouse/Logistics Support team processes.
Experience:
- An exceptional customer service background proving customer advocacy and empathy
- Previous domestic and international transportation shipping experience
- Excellent written/verbal communication and interpersonal skills
- Comfortable working in a performance-based and structured environment
- An analytical approach to navigating, investigating, and understanding how products and systems work
- An aptitude for learning new products, processes, and systems
- Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers
- Strong troubleshooting skills, perseverance, and patience
- Shipping and carrier relations experience
Bonus Points If…
- You have experience working in a warehouse environment
- You have worked with inventory management software previously
What We Believe:
- One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
- Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
- Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
- Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
- Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.
Who We Are:
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.Our mission is to help companies rise above the noise by eradicating spam and elevating relationships.
Our goal is to enable businesses everywhere to make more human connections in a digital world.
We are currently unable to hire in the following states at this time: CO, HI
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.
