Part-Time Care Coordinator, Student Success Coach

The Role

Part-Time Schedule Options (25 hours per week):

What You'll Do

• The selected candidate will be responsible for providing white-glove, compassionate, and high-quality care coordination services to members for all TimelyCare service lines (i.e. Counseling, Psychiatry, Medical, Health Coaching, and Student Success) by removing barriers and providing end-to-end resolution to members’ presenting referral needs and will support in connecting members with services outside of TimelyCare as indicated. 
• Work as a vital member of an integrated multidisciplinary team responsible for meeting students’ healthcare, academic, and basic needs.
• Coordinates with internal and external partners ensuring member and provider requests and questions are handled appropriately and in a timely manner.
• Provide direct coaching, support, and connection to campus resources to members via TimelyCare applications/platform. 
• Maintain positive relationships with internal and external partners.
• Provide education along with effective and impactful information and solutions to members’ presenting needs, including anticipating needs and acting proactively.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Responsible for communicating directly with members (video, audio, text, email, etc.) who have recently utilized  TimelyCare services to provide additional support that may be needed following their visit. 
• Collaborates with key point people on  college campuses of students/employees who have been referred for further evaluation 
• Assists and collaborates with internal and external partners with accommodations letters, records requests, and provider deactivations.  
• Actively monitors all flagged comments through the online Peer Community. Escalates to the Crisis Response Team when imminent crisis comments present so that immediate care can be provided. 
• Maintain all records confidentially and securely. 
• Develops knowledge of community resources and coordinates care between TimelyCare services and external resources such as community resources or those located on campus. 
• Refers cases to care progression as appropriate. 
• Performs other duties as assigned while managing workload and assignments effectively. 

What You Bring

• Bachelor's degree from an accredited college or university in a social work or healthcare-related field required.  
• Master’s degree in the mental health field (e.g. professional counseling, social work, or marriage & family therapy), preferred.
• Minimum of three years experience providing direct customer support.
• Working knowledge of healthcare, telehealth, and wellness programs. 
• Previous experience in case navigation , care coordination, or patient care preferred.
• A keen eye for detail.
• Strong written and verbal communication skills. 
• Proficient with a variety of technologies; Microsoft Office, ZenDesk, Zoom, Slack, OhMD, Google Workspace
• The ability to break down referrals with agility, empathy, and thinking critically about the impact of collected information for students. 
• Problem-solving skills
• Excellent interpersonal skills and ability to engage with diverse communities
• Ability to work on multiple computer platforms simultaneously to manage caseload in addition to excellent typing skills.
• Experience on multiple levels with computers

Benefits + Perks

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance 
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match 
• Free access to TimelyCare virtual medical and mental health support for you and your immediate family
• Mission-Driven Purpose with a Supportive Team Culture