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Order Entry - Customer Support

NSI INDUSTRIESSpringboro, Ohio, United StatesOnsite

Lynn Electronics, the Network Infrastructure division of 
NSI Industries, has been an industry leader and a premier workplace for over 55 years.  We are dedicated to quality and the customer experience.  This is your opportunity to join a growing, dynamic team as a key contributor at our division headquarter facility located in Springboro, OH.   We are actively recruiting an energetic, organized, and detail-oriented Order Entry / Customer Support Associate to join our growing team in our Springboro, OH office.  In this role, you will be responsible for providing professional support to members of the Sales Team.

  This includes order processing, customer interaction, order management and other duties that ensure the timely and accurate processing of orders and a world class experience for our customers.  Please note, this is an onsite role.  

Responsibilities will include:


  • Provide accurate and timely support and communication to the sales team, members of the inside sales team, and/or customers
  • Data entry of purchase orders and processing all appropriate paperwork for production and shipping
  • Answer and respond to incoming phone calls and e-mails from customers; provide requested information, answer questions, research issues, respond to concerns, etc.
  • Monitor scheduled shipping dates to ensure timely delivery and expedite, as needed. 
  • Assist in the RMA process where needed. 
  • Assist with additional duties and projects as needed

The ideal candidate will have at least 2-4+ years’ experience in a similar order entry / data entry / customer support / customer service or business support role.  Knowledge of customer management system a plus, but not required.  Candidates should have good technical aptitude with the ability and desire to learn new programs. The successful candidate will have experience working cross-departmentally and will have excellent communication skills.  Must be customer focused and solution driven.  You should have a professional demeanor, able to interact effectively with all levels, internally and externally.  You must be reliable and dependable as this is an extremely important support position. 

Required Skills:


  • Proficient in Microsoft Office Suite (Outlook, Work, Excel)
  • Must be a self-starter, resourceful, creative, analytical, and detail-oriented
  • Have a positive, can-do attitude
  • Proactive problem solver able to anticipate needs and act accordingly

The company is offering an excellent benefits package, paid time off, paid holidays, and so much more_______________ _ _ _ _ _ _NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.NSI Industries is proud to be an EEO employer M/F/D/V.NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law._______________ _ _ _ _ _ _NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.NSI Industries is proud to be an EEO employer M/F/D/V. NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Life at NSI INDUSTRIES

About NSi Since 1975, NSi's strength is in the unique products that we bring to the market, combined with exceptional customer service, ease of doing business and a genuine concern for our customer’s well being. Our goal is to provide extraordinary service on a daily basis. It is our belief that our customer’s problems are also our problems and it is our duty to help find solutions. We have always believed that if our customers are successful, prosper and grow, then we also will be successful, prosper and grow. NSi has been an industry leader in electrical connectors, wire management products and related electrical components since the mid 80’s, introducing many new and innovative products and installation practices to the industry. Many of our products (such as Polaris brand insulated connectors) are now accepted as the industry standard and used by electricians everywhere on a daily basis. We are exceptionally proud of our reputation for quality and the contribution that we have been able to make to ensure that the jobsite is safer and the finished installation more professional. TORK ® brand products, manufactured in the company's Mount Vernon facility, is NSi Industries' largest brand, covering the categories of Electromechanical and Digital Time Switches, Signaling and Alert Devices, Pool and Spa Controls, Residential Timers, Photocontrols and Occupancy Sensors. For over 85 years, TORK brand recognition and reputation for quality and design make it the most specified brand in the industry. The TORK brand has a rich history beginning in the 1920s when the company introduced the first electromechanical time switch to the marketplace. Currently, TORK's time switches maintain energy efficiency through lighting control in such high profile places as the Empire State Building, Washington DC Parks and Recreation, The Triborough Bridge, The Met Life Building and many more institutions across the country. As the most specified brand of time switches in the industry, TORK enjoys the hearty respect of engineers and project planners across all channels of distribution. In the past several years, NSi has introduced a number of TORK time switches, in-wall and plug-in timers to meet increasingly specific needs in the marketplace. We've also added a line of installer-friendly pool and spa panels and time switches, and are proud to offer essential pool safety products that meet and exceed federal requirements for safe pools. We look forward to designing and engineering more of our Responsible Energy products, helping save money and the environment through responsible and minimal use of energy. NSi maintains inventories at levels conducive to complete on-time deliveries and have earned reputable status for our same-day delivery program. We aim to keep our policies customer-friendly and strive to offer extraordinary service on a daily basis. NSi Industries is made up of a team of individuals who love our products and our company. We enjoy coming to work every day to provide excellent service and to make it easy on our distributors.
Thrive Here & What We Value1. DrugFree Workplace2. EEO Employer (M/F/D/V)3. Excellent Benefits Package4. Paid Time Off and Holidays5. Equal Opportunity Employment6. Dynamic Team Environment7. Growth Opportunities8. Quality and Customer Experience Focus9. Commitment to Safety and Quality Control10. Supportive and Collaborative Environment
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