Sr. Sales Operations Analyst

Why Work at Reputation?

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  Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
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  We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 
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  Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
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  Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
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  The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
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  Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
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  Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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  Our Mission: We exist to forge relationships between companies and communities.

Responsibilities:

• Account Allocation Support: Assist in aligning sales representatives with accounts based on compensation plans and designated territories.
• Process Optimization: Identify and support enhancements to key sales processes to boost efficiency and performance.
• Feedback Implementation: Collaborate with sales teams to refine sales processes and structures.
• Metrics and Reporting: Assist in developing and distributing key metrics, providing insights into sales performance and operational efficiency.
• Salesforce Administration Support: Test fixes, propose new features and functions, collaborate with the Salesforce administration & business operations team to make sure implementations achieve goals.
• Cross-Departmental Collaboration: Work with various departments to optimize workflows and tool utilization.
• Technology Management: Assist in overseeing and evaluating sales technologies, ensuring effective integration and usage.
• Data Quality Management: Assist in auditing and resolving data issues, maintaining high data quality standards.
• Performance Improvement: Assist in identifying opportunities for improving performance in sales & related functions.

Requirements:

• Educational Background: BA/BS degree.
• Experience: 3-5 years of experience in Sales Operations or a related field.
• Analytical Skills: Proficiency in analyzing data sets and presenting actionable insights.
• Technical Expertise: Must have advanced Excel skills. Experience manipulating datasets & designing dashboards in both Domo & Salesforce, as well as basic understanding of Salesforce architecture, design principles, and development is a plus.
• Organizational Skills: Strong ability to prioritize, communicate, and manage tasks efficiently.
• Adaptability: Flexible and fast learner, capable of adjusting to changing environments.
• Communication Skills: Excellent listening, verbal, and written communication skills.
• Team Collaboration: Ability to work effectively within a team and across multiple departments.
• Interest in Sales and Technology: Keen interest in leveraging technology to enhance sales processes.

When you join Reputation, you can expect:

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  Flexible working arrangements.
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  Career growth with paid training tuition opportunities.  
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  Active Employee Resource Groups (ERGs) to engage with. 
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  An equitable work environment. 

Our employees say it best:

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  Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 
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  Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 
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  Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
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  Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

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  Diversity: Embracing a culture that values uniqueness.
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  Inclusion: Inviting diverse groups to take part in company life.
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  Belonging: Helping each individual feel accepted for who they are.

Additionally, we offer a variety of benefits and perks, such as:

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  Flexible PTO
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  Paid company holidays 
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  4 company provided, “Recharge Days”, which are wellness days off for the entire company
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  Several active Employee Resource Groups (ERG’s) to help foster inclusion and community 
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  Employee Assistance Program
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  Access to a wide variety of unique perks and apps:Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi 
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  Fetch Pet Insurance
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  401K
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  Health, dental and vision insurance
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  Paid maternity leave 
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  Employer paid short term and long term disability and life insurance