Lead Client Care Coordinator

Position Summary

What your day will look like at Southwest Center:

• You will verify patient registration information entered in the kiosk. 
• You will complete data entry of new and updated agency paperwork packets that have been completed by clients.
• You will be scheduling appointments for clients.
• You will check-in clients and visitors for appointments and meetings.
• You will confirm appointments for providers.
• You will verify insurance coverage for services.
• You will be collecting co-pay and/or payments for service. 
• You will distribute security badges for students, volunteers, and visitors.
• You will answer incoming calls and manage office voicemail box.
• You will manage inbound fax folder and distribute documents appropriately.
• You will scan documents into EMR system.
• You will manage information that is entered into kiosk and route it to the correct patient folders.
• You will process incoming referrals.
• You will scrub patient charts daily to ensure sliding fee scale eligibility information is correct. 
• You will assist in training new Client Care Coordinators; ensure annual and bi-annual training is completed.
• You will complete, send out, and document medical records requests.
• You will work with the Clinic Operations Manager to create, review, update, and implement office process and policies. 
• You will act as the first point of contact for Client Care Coordinators when the Clinic Operations Manager is out of the office or not available. 

• 200 hours of PTO per year 
• Up to 13 paid holidays per year 
• Medical, dental, and vision insurance 
• Basic life, short-term, and long-term disability insurance paid by Southwest Center 
• YMCA Gym and Programs Discount
• Retirement savings

Who we're looking for:

• You've earned a high school diploma or completed your GED.
• You have 2-3 years of Front Office/Customer Service Experience.
• You have demonstrated cultural competency to professionally and respectfully serve the LGBTQIAS+ communities.
• You have the ability to multi-task, focus, and meet deadlines in a fast-paced environment.
• You have the ability to maintain professional, respectful behavior and communication at all times.
• All agency employees must be able to work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion.

We'd love to see you apply if you have these preferred qualifications too:

• You have experience working in the medical/behavioral health fields and/or working with individuals with HIV/AIDS.
• You have experience in working in eClinicalWorks. 
• You are bilingual in Spanish and English.

Environmental Factors, Physical Requirements, and Compliance

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential. 
• Office environment, exposure to computer screens for lengthy periods of time. 
• The position requires extensive use of computers using a standard computer keyboard. 
• This position may require evening and occasional weekend work. 
• While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear. 
• The employee is occasionally required to reach with hands and arms. 
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. 
• Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card
• Currently have, or are able to obtain within 7 days of employment, a clear TB test
• Currently have, or are able to obtain within 7 days of employment, a current flu vaccination
• Currently have, or are able to initiate within 7 days of employment, a Hepatitis-B primary vaccination series
• Currently have, or are able to obtain within 14 days of employment, a CPR certification

Equal Employment Opportunity

Reasonable Accommodations