LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
You will be responsible for driving new business pipeline that will see focused growth from both existing accounts and new markets and lines of business. You will cultivate customer relationships at all levels that strengthen, broaden and deepen LivePerson's reach and coverage as measured by increased profit, client satisfaction, and recognition from customers that LivePerson is a trusted strategic partner.
You will:
- Establish and drive a new business pipeline that will see focused growth predominantly from existing clients and entering into new markets and lines of business.
- Be responsible and accountable for managing the customer P&L's (within LivePerson) ensuring it consistently meets/exceeds LivePerson revenue and EBIT objectives. This includes driving continuous improvement efforts to ensure LivePerson is supporting the customers in the most efficient and cost-effective manner while ensuring contractual commitments and SLA's are met.
- Lead weekly business and strategy updates with his/her manager and team
- Maintain subject matter expertise on LivePerson technology, all supporting services, and best practices and communicate all offerings and product enhancements to customers
- Participate in strategic cross-functional innovation projects and operating plans to drive innovation, growth, and operational excellence across LivePerson and with the customers.
- Advocate industry and customer needs, feature requests, and goals within the LivePerson organization to support and enable the prioritization and timely investment in innovation that keeps Liveperson ahead of the market
- Own, manage and drive customer contracts, amendments, and contract renewals
- Help establish monitor, report, and analyze customer volumes, forecasts, and order conversion
- Own all customer communication, new solution awareness, solution adoption, and best practice expertise
- Become an expert on the customer's industry and business to ensure we are bringing to our customers the best solutions and programs
- Liaise with internal departments to ensure that customer issues are dealt with in a timely and efficient manner
You have:
- 8+ years of experience of account executive and management experience, preferably in the SaaS, management consulting, software, or technology environment
- Significant experience working with C-level Client executives regularly
- Excellent client relationship, team leadership, and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization.
- Excellent business data analysis and modeling expertise
- Excellent computer, presentation, communication, and time management skills
- Motivated, goal-oriented, persistent, and a skilled negotiator with a proven track record of driving change with clients
- Strong analytical, assessment, and problem-solving skills
Benefits:
The salary range for this role will be between $135,000 to $165,000, with a 50/50 base and commission split. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:
- Health: medical, dental, and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave, maternity support, fertility services
- Development: tuition reimbursement and access to internal professional development resources.
- Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
Why you’ll love working here:
LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.We are committed to the accessibility needs of applicants and employees.
We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.#LI-Remote
