The Vetting Analyst Intern will
be responsible for conducting thorough and accurate vetting of businesses, telephone numbers, and their branding content for First Orion's vetting solution. This will involve verifying the legitimacy of provided business details, telephone numbers, and ensuring that display names and other associated content adhere to Carrier and First Orion policies.
What you’ll be doing:
Verify the legitimacy and good standing of registering businesses using verified sources and customer-provided details.
Verify the authorized use of telephone numbers via phone calls and independent research
Ensure branding content (display names, logos, etc.) adheres to Carrier and First Orion policies.
Troubleshoot and resolve Vetting conflicts, escalating to appropriate Support resources as necessary
Communicate findings and recommendations to team members
Maintain confidentiality and handle sensitive information with discretion
Contribute to the continuous improvement of First Orion's Vetting processes and procedures
Participate in training and development opportunities to stay up to date on product knowledge
What you’ll need:
Student pursuing a Bachelor’s Degree in a related field (e.g. MIS, Computer Science, Business Administration) or equivalent work experience
Strong attention to detail and ability to work independently
Excellent communication skills
Investigative and troubleshooting skills
Ability to work in a fast-paced environment and meet deadlines
Must be willing to work 20 hours a week, minimum
Bonus Points:
Customer Service or Support experience
Data analysis, research, or auditing experience
Company Benefits:
Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!
Learn More About First Orion:
First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.
- First Orion has been voted a Great Place to Work with top rankings in every category.
- Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
- First Orion Culture Cornerstones are at the core of everything we do here.
Disclosure:
First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice, based on the changing needs of our business. At this time, we are not able to sponsor visas, such as H-1B, for this particular position. First Orion is interested in every qualified candidate who is eligible to work in the United States.
First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.
