Day Center Security Officer

Job Title: Day Center Security Officer

                                                Effective Date:    9/11/24

Reports to: Shelter Services Director                                                 Salary Range: $28.93

Status:   

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Regular   

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Temporary   

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Full-Time  

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Part-Time     FLSA: 

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 Exempt  

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 Non-Exempt

Job Summary:

Duties/Responsibilities:

• Greets Day Center members, housing residents and assists as needed to build rapport with community
• Monitors behaviors in and around Chief Seattle Club and alley assuring policies and procedures are enforced.
• Contacts people loitering in the  immediate area and explains and enforces agency policy regarding loitering.
• Patrols 2nd Ave S., Yesler and Washington including the alley to ensure the safety of members, residents, and businesses.
• Respond to disruptive behavior (includes fights, drug dealing, drug use etc.).
• Provide behavioral management for a diverse population including individuals with chemical dependency and/or mental health issues. This includes setting 
• limits, encouraging desired behaviors, assigning consequences and helping people think through their actions and decisions.
• Write timely and behaviorally descriptive Ban Reports when guests exhibit disruptive behavior.
• Provide services, resources, and information to members.
• Develop supportive relationship with members by using motivational interviewing strategies, providing an informal listening ear for guests experiencing 
• difficulties.
• Work collaboratively with the other Chief Seattle Club staff, traditional mental health team to promote behavioral changes in guests.
• Participate in multidisciplinary staff meetings as needed to coordinate services for members.
• Make contact with CSC buildings in the patrol area to form and maintain positive community relations.
• Maintain written and computerized records.
• Coordinates with the evening residential staff for back up to deal with challenging situations.
• Utilizes the Seattle Police Department as needed.
• Communicate with other team members throughout the shift to make sure everyone is aware of any ongoing issues.
• Coordinate with Residential Staff & Day Center staff to implement and uphold temporary/permanent site bans.
• Attends and participates in CSC trainings, staff meetings, and monthly CSC partners meeting.
• Other duties as assigned.

Qualifications:

• High school diploma or GED required.
• Proven experience in security or law enforcement is preferred, especially in environments involving vulnerable populations.
• Strong communication and conflict-resolution skills.
• Ability to stay calm under pressure and handle difficult situations with tact and professionalism.
• Knowledge of basic first aid and CPR (certification preferred).
• Ability to work flexible hours, including nights, weekends, and holidays.

Physical Requirements:

• Must be able to stand or walk for extended periods during shifts.
• Ability to climb stairs, kneel, bend, and lift objects up to 50 lbs.
• May be required to physically restrain individuals in emergency situations.
• Must have clear vision and hearing to effectively monitor the premises and respond to incidents.

Work Environment:

• Periodic exposure to cold, heat, and other environmental elements when conducting exterior patrols.
• Indoor and outdoor work in a shelter environment with varied conditions.
• Exposure to challenging situations, including dealing with individuals in crisis or under the influence of substances.
• Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees are available.

Equity Assessment:

Full-time Benefits Summary: 

• Medical, Dental, Vision, and an Employee Assistance Program 
• Public Transportation (ORCA) pass  
• 401(k) Retirement Plan
• Paid Time Off, Holiday Pay, and Night Shift Differential  
• Transparent Pay Schedule
• Internal Hiring and Encouraged Advancement

Equal Employment Opportunity