About DearDoc
DearDoc is a cloud based platform that transforms how patients engage with doctors by introducing innovative technology in practices everywhere. Doctors are juggling a lot - our technology allows them to take a step back, breathe, and focus on what they do best - care for patients. At DearDoc, we believe doctors should be doctors. That's why DearDoc takes a holistic approach by helping them attract new patients in many different ways. We've utilized Artificial Intelligence to provide "WOW' experiences for patients and doctors alike.We're serving thousands of doctors since our founding in 2018.
Along the way, we cultivated an incredible work environment — where people love to come to work everyday.Our culture of customer obsession guides all our decisions, and our ability to think differently helps us serve doctors in a unique and creative way. We believe imagination only gets better after use, and we use our imagination everyday to create WOW moments for every customer we have.We are a collection of young, talented, and ruthlessly passionate professionals focused on making a dent in the healthcare space. It’s a big challenge, and we’re up to it - are you?
How you will contribute:
- You will be the product expert in charge of getting our primary products live. Along with keeping track of their status until they go live and ensuring connections are properly made.
- These processes will be key to the success of our customers and DearDoc. You will identify and suggest areas of improvement within the team to help improve the processes for more efficient and effective workflows.
Skills you’ll bring:
- Strong time management and organization skills (managing incoming requests to be completed in accordance with set SLAs)
- Ability to consistently follow-up on customer and team member requests
- Impeccable attention to detail to perform the highest quality of work
- Great communication skills and being available for the rest of team
- Understanding of customer experience with the products
- Being able to have conversations with customers through scheduled calls and provide them the necessary assistance
- Willing to learn about our products and value proposition. We’re constantly growing!
- Adaptability. We’re constantly moving
- Product support experience is required Resilient and hardworking (GRIT)
- A positive, polite, confident, sincere, and friendly disposition
- The ability to solve problems & to think dynamically
- Ability to think differently
- Team Player
- Efficient verbal and written communication is required
- Social Media skills are a plus
- Experience in SaaS is a plus
- Experience in HTML is a plus
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