Receptionist

POSITION OVERVIEW

Cascade PBS offers competitive benefits to team members working 20 hours or more a week.

Benefits

• 11 paid holidays
• 1 personal holiday
• 12 days of vacation to start
• 10 days of sick
• Half-day Fridays during Summer
• Company-matched 401(k) Retirement Plan that is fully vested immediately
• Employer paid ORCA card
• Employee Assistance Program (EAP)
• Medical
• Dental 
• Vision

KEY RESPONSIBILITIES/DUTIES

• Open and secure Cascade PBS lobby area and keeps the area orderly and free of clutter
• Greet and direct station guests and visitors 
• Handle and route internal and external calls and paging on a multi-line phone system
• Refer questions and requests for information to the appropriate departments (e.g. Programming, Customer Service, Engineering, Accounting)
• Accept and monitor incoming and outgoing courier deliveries including UPS and FedEx
• Assign, distribute and collect ID badges for vendors and guests, as well as tracking temporary use badges
• Maintain confidentiality as appropriate
• Work closely with other Receptionists to assist team members with parking inquiries and issues as they arise via Cascade PBS’s parking app
• Update and maintain Reception page on Cascade PBS internal intranet
• Process and prepare outgoing mail
• Open, sort, mark as received, and distribute daily incoming mail to internal mailboxes  
• Inform recipients of incoming packages and maintain staff mailboxes
• Monitor station vehicle calendars
• Inventory, order, and maintain Admin. event closet, lunchroom and general office supplies
• Empty dishwasher each morning
• Update and distribute Cascade PBS Phone List
• Work closely with on-call to provide training and updates of new protocols, practices, and equipment
• Train supplemental staff and other temporary front desk personnel
• Staff reception desk during special events as assigned
• Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of Cascade PBS.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice

REQUIRED SKILLS/ABILITIES

• Excellent interpersonal communication skills appropriately tailored to different recipients required
• Committed to working with and supporting diverse guests and visitors
• Proficient in MS Outlook, working knowledge of MS Office software, commitment to on-going technical skill development as relates to Position
• Ability to handle multiple tasks with a positive and professional manner

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required
• One year of receptionist and/or customer service experience required
• One year of experience with multi-line telephone system strongly preferred 

PHYSICAL REQUIREMENTS

• Moderate to heavy physical tasks up to lifting 55 pounds unassisted required
• Lifting, stretching, climbing steps, bending and moving office equipment required
• Ability to sit and type for long periods of time
• Ability to view data on a computer screen for long periods of time
• Ability to work some evenings, weekends, holidays and on-call shifts as needed