Role
StarCompliance software offers highly configurable web-based applications, which automate firm-wide business processes to increase compliance workflow efficiencies while reducing operational risks. The Business Analyst is a client facing role with primary responsibilities for soliciting system configuration requirements and providing implementation services. This involves being an intermediary between the end client, R&D/Product, customer support, and Sales. Through the life cycle of implementations, the Business Analyst will also identify new feature requests and enhancements.
Travel to client sites may be required.
Responsibilities
- Identify client-defined configuration requirements
- Create, maintain and manage implementation project plans
- Produce and obtain sign off of any functional specifications or target configuration specifications
- Assist client firms with the initial roll-out of the application firm-wide
- Provide initial client training and implementation support
- Facilitate user feedback sessions to identify problem areas and clarify feature requests
- Identify and escalate potential roadblocks/issues and work with Professional Services management and Relationship Management for resolution
- Transition clients to customer support for ongoing support and on-demand assistance
- Assist quality assurance/product with software testing and prioritize incidents for resolution
- Provide input to internal processes for managing the development priorities and product roadmap
- Manage client and stakeholder expectations throughout the product lifecycle
- Work with Professional Services colleagues and management to implement latest best practices
- Work with clients and relevant internal teams to identify, scope and execute change orders
- Assist customer support in the event if required
Mandatory Skills, Knowledge or Experience
- Strong interpersonal skills working with clients and internal technical staff
- Strong analytical, requirements gathering and problem-solving skills #
- Excellent written and verbal skills to document project requirements and track milestones
- Excellent attention to detail and process-driven methodologies
- Proactive approach to leading a team, managing a project, and problem resolution
- 5 years as a client-facing business analyst or implementation consultant in software or information services
- SQL is knowledge desirable
Transferable Skills, Knowledge or Experience
- Previous experience working with colleagues and clients in a different time zone
- Previous experience of Agile
- Experience defining, implementing or supporting software in the financial services industry
- Experience of systems integration
- Experience in migrating historical data from one solution to another, particularly with handling sensitive client data
- Financial compliance experience
- Previous experience of migrating clients from one solution to another or from a legacy system to a newer version would be beneficial (for EOA – include or delete as appropriate]
- Previous project management experience advantageous but not required
- Knowledge of code of ethics regulations or compliance risks advantageous but not required
StarCompliance Background Checks
All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks.
Equal Opportunity Employer Statement
We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws.This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.Apply for this job
