Elation is a fast-growing organization that believes in its people to enable our business to scale and grow. We are looking for talented, hardworking individuals with great energy, leadership, and initiative to drive delivery and customer success during the customer’s onboarding and growth lifecycles.
We are seeking a mission-driven Elation Billing Specialist who will learn a deep understanding of our cloud-based, clinical and billing platforms and services and have excellent relationship management skills. You’ll work directly with primary care practices, helping them onboard to our products and ensuring a seamless transition with their data from previous EMRs. This individual will collaborate closely with a variety of roles within the Small Group Onboarding space, assisting in the tasks that are required to efficiently bring a customer onto the Elation platform.
The right candidate will have a desire to problem solve, lead effective customer interactions, have great attention- to- detail across multiple projects, and a great attitude. This is a remote-based position.
Key Responsibilities
- Contribute to simultaneous onboarding projects, balancing priorities of driving business results, customer satisfaction, and technical quality. This includes collaborating with multiple internal teams such as Onboarding, Support, Customer Success Managers, Sales, and Product Development to create a streamlined and cohesive approach that allows customers to successfully onboard in a timely manner.
- Creation and management of onboarding project plans and timelines .
- Perform the complete technical setup for practices to enable a successful go live, including system configuration, integrations, and accessing secure areas via VPN and Elation Administration Tools.
- Proactively identify customer needs, challenges and expectations as well as seek out opportunities to collaborate with internal teams for recommended process efficiencies, operational improvements, and trade-offs to maximize customer value.
- Collaborate with internal teams to gather customer feedback including in Product Development and the broader Onboarding team .
- Develop and maintain positive business relationships with the Sales and Customer success organizations to facilitate sales growth and to ensure smooth transitions and customer experiences.
- Collaborate with the broader Onboarding team on executing billing-related tasks on the project plan and coordinating with the Onboarding teams to ensure a successful customer graduation.
- Complete data imports for customers transitioning to Elation from previous EMRs and partner closely with the rest of the Onboarding team to coordinate timing, delivery, and expectations for the customer.
- As appropriate, support additional Onboarding tasks related to the implementation workflows for our customers and assist other team members in those activities. These tasks may include (but are not limited to) setting up labs, eFax, ePrescribing, and other integrations requested by our customers.
Professional Qualifications
- Bachelor’s degree or equivalent experience
- 2-3 years of experience in a customer-facing success role
- Project management experience
- Highly collaborative, organized, and execution-oriented with strong presentation skills
- Strong desire to build relationships with our customers and serve as an advisor of their onboarding experience
- Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
- Strong verbal, written and oral communication skills that display professionalism and build strong relationships with our customers
- Process-oriented mindset with a high level of attention to detail
- Experience in medical billing and SaaS is required
- Must be proficient in using Google Suite and project management platforms, including Salesforce
Salary: $60,000 - $66,000/yr USD
Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.
We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation.
For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.
