About the Company:
In bringing together the legacies of WatchBox, Govberg, Radcliffe, and Hyde Park Jewelers, The 1916 Company offers an unparalleled client experience and access to a global community unlike any other. An Authorized Dealer of over 40 of the best brands, we have a large and growing Certified Pre-Owned and Retail watch business that is changing our industry and growing to take on a global scale. We are a high growth company with opportunities for professional, personal, and cultural development.Job DescriptionThe Customer Service Administrator is a liaison between The 1916 Company and the client post the sale of a watch.
You will support traders in their relationships with customers and make sure all repairs are sent out and all updates are effectively communicated with the necessary parties.ObjectivesThe objective of the Customer Service Administrator is to be our Company’s primary point of contact for providing exceptional service and support to our clients. You will be crucial in building lasting relationships with repair centers, resolving customer inquiries, and ensuring their complete satisfaction.Responsibilities
- Assess client needs and provide tailored solutions
- Utilize CRM systems to build work orders and bill clients
- Post estimates from factories for approval
- Photograph client watches for our records
- Address repair issues internally and with Service Centers
- Managing timelines according to factory ETA’s
- Answering customer’s calls and emails
- Follow established communication procedures, guidelines, and policies
- Coordinate shipping to clients and repair centers
Skills and Qualifications
- Proven experience in customer support or a related field
- Strong communication skills, both verbal and written
- Consistent track record of exceeding performance targets
- Excellent phone communication skills and active listening abilities
- Familiarity with CRM systems and best practices
- Ability to adapt to different customer personalities and communication styles
- Exceptional communication and presentation skills
- Proven ability to multitask, prioritize, and manage time effectively
Benefits: Highly competitive salary with signing bonus, relocation stipend, Medical, Dental, Vision, 401K, PTO, and Supplemental Insurance. About The 1916 Company: We are an industry-leading, technology-driven luxury watch business. We have a large and growing Certified Pre-Owned watch business that is changing our industry and growing to take on a global scale. We offer a fast-paced, high-growth atmosphere for our associates in our sophisticated new headquarters. We are a work hard, play hard atmosphere with lots of opportunities for fun as well as professional, personal, and cultural development. The 1916 Company has been named a 2022 Top Place to Work by the Philadelphia Inquirer.
Marketing materials won’t be available for a few months, but this is a great testament to everything you and your teams are doing to create a great working environment at Govberg! This award is 100% based on employee surveys and this year's results are even better than last year.EEO Statement: Govberg provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
