We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.
Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees.
Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!The Site Success Coordinator plays a key role in the day-to-day support of Greenphire’s clients and their clinical subjects. As a member of the Operations team, the Site Success Coordinator serves as an expert on Greenphire’s systems and products, assisting both internal and external clients with inquiries and daily transactional operations.
Responsibilities
- Serve as a point of contact for site clients and participants, responding to email and phone inquiries
- Assist Project Managers with operational duties, including system access, card distribution and reporting
- Maintain strong relationships with clients and internal stakeholders
- Provide ad hoc client training
- Update customer contact information as needed
- Be a problem solver and suggest improvements to process
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Qualifications
- Bachelor’s degree or equivalent experience and/or training preferred
- Fluency in English, Spanish and other languages desired but not required
- Excellent communication skills
- Customer focus
- Initiative and ability to self-educate
- Strong problem solving and analytical skills
- Experience in Microsoft Office suite
- Ability to work a non-traditional scheduled shift once per week outside of traditional operating hours
