Makpar is looking for a Production Support Engineer to join our team
Role Specific Duties:
- Be the first line of defense for production and test environment issues
- Work collaboratively with the team to identify, manage, and resolve ongoing incidents
- Troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments
- Understand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities
- Perform systems monitoring of applications within the IRS domain after service restoration and post patching, maintenance, and upgrades
- Create necessary service tickets and ensure tickets are routed to the appropriate technical teams
- Provide weekend support for various activities including patching, release deployments, security updates, and 3rd party updates
- Keep up with info alerts, patching alerts, and delivery partners' activities
- Update stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration
- Manage and communicate about upcoming maintenance in the test environment on a daily basis
- Liaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication
- Work closely with testing and development teams to prepare for infrastructure updates, release readiness, and other activities (Patching, infrastructure, and release activities are Dinesh & Qaiser’s domain)
- Submit Application Redirects tickets for planned maintenance after gaining approval from management
- Participate in analysis and improvement of system performance
- Host daily operational standup
- Provide additional support to existing production support procedures and process improvements
- Provide regular status reports to management on application status and other metrics
- Collaborate with management to improve and customize reports related to production support
- Plan and manage support for incident management tools and processes
Required Qualifications:
- Bachelor's Degree in computer science, engineering, or related field
- AWS Cloud certification
- 3+ years of relevant IT work experience with cloud experience
- Knowledge of Java and microservice development and deployments
- Understanding of the business processes behind applications
- Strong analytical, problem-solving, negotiation, task and project management, and organizational skills
- Strong oral and written communication skills, including process documentation
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project)
- Proficiency in knowledge of computer systems, databases, and SharePoint
- Knowledge of Splunk and AppDynamics
Apply for this job
