Are you a detail-oriented professional with a passion for delivering exceptional service in the payments industry? Join
Autoscribe, a trusted leader in premium payment processing since 1989. As our Settlement Support Specialist, you will play a pivotal role in managing the daily operations of our Third-Party Sender and Merchant Services Provider programs. In this role, you’ll ensure the smooth transfer of funds, timely onboarding of clients, and rapid resolution of issues—ensuring total client satisfaction.At Autoscribe, we pride ourselves on innovation, reliability, and a commitment to excellence. Your expertise will be essential in maintaining operational efficiency while delivering exceptional service.
You’ll work closely with clients to ensure seamless reconciliation processes, manage settlement-related tickets, and provide accurate reports and transfers.We are looking for someone with a commitment to excellence, outstanding communication skills, and the ability to manage multiple priorities in a fast-paced environment. If you’re ready to make an impact at a dynamic, growing company with over 30 years of industry leadership, Autoscribe is the place for you. Apply today and help us continue to set the standard for premium payment solutions!The Settlement Specialist oversees the daily operations of the Third-Party Sender and Merchant Services Provider programs, including timely transfer of funds, total satisfaction of clients, timely implementation of new clients, and quick accurate resolution of client issues.
Primary Responsibilities:
- Conduct daily operations for Third Party Sender program.
- Onboard new clients on ACH platform and create and maintain process documentation.
- Manage daily funding processes including reconciliations.
- Enforce processing limits during debit file uploads and request approvals/increases as necessary from Risk and Compliance.
- Provide Proof of Authorization for transactions requested from the Bank.
- Conduct daily operations for Merchant Services Provider program.
- Onboard new clients on Credit Card platforms and create and maintain process documentation. o Update Merchant accounts when requested by Risk and Compliance.
- Perform duties related to Flexible Settlement program, including transmission and file testing, encryption key management, task creation for file sending and receiving, and monitoring of file transfers.
- Respond to tickets from clients for assistance with reconciliation and other payment support.
- Creates reports and funds transfers for Convenience Fee customers with escrow accounts.
- Serve as the primary point of contact for escalations from clients
- Manage tickets from clients with for settlement related issues and ensure team is responding in a timely manner.
Education and Experience:
- Associate’s degree or equivalent business experience.
- Accredited ACH Professional Certification (AAP) or willingness to obtain
- 1 to 2 years of payment industry experience
- Relevant experience in the financial industry or ACH payment processing preferred.
- Demonstrated success in managing client needs and expectations.Autoscribe offers a competitive total rewards package, including a hybrid schedule. This is an exempt position, so some hours over 40 in a given week is to be expected. Standard working hours are Monday through Friday 8:30am-5:30pm EST. Some travel may be required, estimated to be 5%.
