Job Functions1. Tax Troubleshooting Support2. Tax Preparation Assistance3. Customer Service4. Research and Support5. Scheduling Followups
Job Requirements1. Minimum of three (3) seasons of tax preparation experience, with a minimum of 30 tax returns prepared2. Prior tax preparation experience in a tax practice or retail setting3. College degree is preferred but not required4. Knowledge of tax laws and familiarity with the form 1040 and all schedules5. PTIN (can be obtained online)
Skills1. Tax Laws and Concepts2. Technical Troubleshooting Skills3. Communication Skills4. Problem Solving Skills5. Online Research Skills1. Passion for Providing Exceptional Customer Service2. Welcoming and Reassuring Nature3. Strong Communication Skills4. Ability to Translate Complex Tax Terminology into Simple Language5. Willingness to Utilize Audio/Visual Tools to Communicate with Customers
Life at Paro.ai
Paro is an AI-powered marketplace that delivers finance and accounting solutions to businesses through a combination of expert fractional talent, data-driven tools and guiding insights. By harnessing the power of people and technology, our growth platform provides flexible options, ranging from transaction processing support to corporate development and financing strategy, to solve core business challenges and drive growth. The result enables businesses and experts to go beyond even their loftiest goals.\n\nParo is a remote-first company that plans time together. We have proven through our last few years of considerable growth that we can accomplish great things no matter where we work. As such, we operate a virtual-first hybrid model that enables employees to connect virtually and in-person with events that focus on DEI, mental health and fun. Additionally, to support our ambitious plans and teams, we hold events that bring teams together a few times a year for training, collaboration, innovation, networking and social connection. We currently hire from the following states: AZ, FL, IL, IN, MI, NJ, NV, NY, OH, PA, SC, TX and WA.
Thrive Here & What We Value1. Reimagining work and building a thriving business2. Empowering top industry experts to escape the 9-to-5 grind3. Embracing the gig economy4. Handling marketing, operations, and business development for experts5. Prioritizing tasks, managing deadlines, and handling multiple engagements simultaneously while maintaining high quality6. Upholdring highest standards of professionalism, integrity, and confidentiality when handling sensitive client information7. Support for growing businesses8. Thriving Business Opportunities9. Emphasis on providing exceptional customer service10. Strong focus on technology and utilizing online tools to support customers