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Full-timeDescription
Are you a strategic thinker with a passion for building lasting client relationships?
Are you a seasoned leader with a passion for client satisfaction? We're seeking a dynamic Client Support Manager to oversee our Client Success and Admin support teams. In this role, you'll be responsible for managing client relationships, ensuring service delivery excellence, and driving strategic growth.
About Us
Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. KOS has been voted as a Top Place to Work in San Antonio for ten years in a row. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.
Key Responsibilities
- Strategic Advisor: Serve as a trusted advisor to high-value clients, understanding their business needs and proposing tailored solutions.
- Team Leadership: Manage the Client Success Managers, providing guidance, support, and oversight.
- Escalation Point: Resolve client relationship issues efficiently and collaboratively.
- Administrative Oversight: Manage the MS Admin and Finance support team, ensuring inventory management and client purchasing requests are handled effectively.
- Contract Review: Collaborate with cross-functional teams to ensure contract compliance and profitability.
Requirements
Job Overview and Requirements
Qualifications
- Leadership: Excellent time management, organizational skills, and experience leading teams.
- Accountability: Strong sense of personal responsibility and decision-making.
- Collaboration: Experience working in a collaborative environment and promoting teamwork.
- Analytical Skills: Exceptional problem-solving and analytical thinking.
- Business Process Understanding: Strong knowledge of IT-related business processes and workflows.
Requirements
- Technical Proficiency: Experience with project management tools and the Microsoft Office Suite.
- Communication: Strong verbal and written communication skills.
- Education/Experience: Bachelor's degree or equivalent, with 5+ years of relevant experience.
Benefits
Knight Office Solutions offers a competitive benefits package with opportunities for professional development. Join our team and be part of a company that is passionate about exceeding client expectations and delivering innovative IT solutions
Join our team and make a significant impact on client satisfaction and business growth.
Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
