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Customer Support Specialist (Part Time)

PropelusWorldwideRemote

Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety and supporting communities through seamless connectivity between professionals, employers, regulators, agencies, and associations.
We ensure our nation’s healthcare workforce is safer, more compliant, healthier, and happier to work. We power professionals.Learn why Propelus is trusted by over 5 million professionals.This is a

remote, part-time 1099 contract (25 - 30 hours per week)

Customer Support Specialist position. This job is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting licensed professionals to track their continuing education needed for license renewal. This is a fully remote position and you can work from anywhere in the United States.
Shifts will be available 8am-8pm Eastern Time from Monday-Friday. Pay for this position starts at $18 per hour and aligns with an employee's experience level and geographic area.You must provide your own

computer, headset, and reliable high-speed internet.


Responsibilities include:



  • Assisting customers through live chat, email, and phone support

  • Provide delightful customer service through casual, unscripted conversations

  • Maintain detailed product knowledge to engage in consumer education and support sales efforts

  • Provide customer feedback and data to internal teams across the company

  • Write internal documentation and tutorials

We're looking for someone who



  • Has 2+ years of previous contact center experience with a track record of success handling live chats, email, and phone support

  • Fluency in English is mandatory for effective communication, both written and verbal, with Spanish-speaking skills preferred.

  • Writes in a clear and concise manner

  • Enjoys teaching others and explaining technical concepts

  • Has patience to listen and understand what customers are trying to accomplish

  • Knows how to communicate in a friendly, professional manner

  • Is a continuous learner, proactively pursues growth and learning

  • Pays high attention to detail

  • Has functional knowledge of computers and can perform basic troubleshooting

  • Holds an Associate degree or higher (preferred)

  • Has ongoing access to a quiet workspace to conduct professional business

Technology Must Haves



  • High-speed, reliable internet (minimum of 25 Mbps download and 3 Mbps upload speeds) with ethernet connection capability

  • Laptop or desktop computer

  • Headset

Technology Nice to Haves



  • Second monitor

  • Noise cancelling headset

Benefits and Perks for Propelus employees include but are not limited to:



  • Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine!

  • Professional development allowance to help you grow in the ways that mean the most to you.

  • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.

  • 401K with company matching, as well as financial planning education and resources.

  • Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.

  • Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.

  • Check us out for yourself at our careers page or our Propelus culture Instagram accounts.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week (all part-time positions will be specified in the job title).

Equipment, benefits, and perks are not provided to part-time employees. This job is open to candidates authorized to work in the US and located within US borders.

Life at Propelus

As a leader in workforce compliance technology, Propelus is modernizing how professionals, their employers, regulators, and partners work better together. For over 20 years, Propelus solutions — CE Broker, EverCheck, and Immuware — have propelled the careers of millions of professionals by enabling seamless compliance management. Leveraging market-leading technology, vital data, and unparalleled strategic partnerships, our solutions power critical compliance programs for a happier workforce, better operations, and safer communities. We power professionals.
Thrive Here & What We Value1. Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine.2. Professional development allowance.3. Flexibility, balancing work with life, ample PTO (including paid time off for volunteering and parenting).4. 401K with company matching, financial planning resources.5. Employee-chosen insurance options: HSA, FSA, traditional coverage.6. Wellness benefits: fitness support, organic produce delivery services.
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