PURPOSE:
We are looking for an Operations Center (OC) Engineer Intern. The OC Engineer Intern works with a team of technical professionals in the Operations Center. This position’s primary responsibility is to provide assistance with technical support tickets received by phone and electronic requests. The hours for this role are: M-Th 8am-2pm and F 8am-1pmThis position can be remote, but requires the intern to reside in the Little Rock Metropolitan area.
RESPONSIBILITIES:
- Serve as the first point of contact for clients seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by clients
- Walk the client through the problem-solving process
- Provide accurate information on IT products or services
- Record events and problems and the resolution in ticketing system
- Follow-up and update client status and information
- Escalate unresolved issues to the appropriate internal team
- Other Responsibilities as assigned by management
MINIMUM SKILLS, EDUCATION AND EXPERIENCE
- High school diploma or GED equivalent required
- Ability to pay attention to details
- Written and oral communication skills
- Ability to prioritize and execute tasks in a fast-paced environment
- Willingness to take on new challenges and build on current skills
- Analytical and conceptual thinking skills
- Ability to multi-task and be a self-starter
- Ability to check all technical material for consistency and accuracy
- Ability to work up to 29 hours per week
PREFERRED SKILLS, EDUCATION AND EXPERIENCE
• Previous help desk experience is a plus•Pursuing an undergraduate/graduate degree in Information Technology• GPA: 3.0+At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
- Committed to Client Success: Our actions and our words always align with the best interest of the client.
- One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
- Integrity: We are unquestionably committed to doing the right thing even when it is hard.
- Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
- Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
PHYSICAL DEMANDS:
Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).Compensation: $15/hr
