Business Consultant – Tracking +
Why We Need You – The Mission & Our Vision
Veryon is a leading software and technology company that exists to enable aviation teams around the world to improve efficiency and safety. Our products maximize uptime for aircraft maintenance teams through our customer driven innovation and world class customer service.Veryon has more than 7,500 customers in 137 countries, we service general and business aviation, military/defense, commercial aviation, and OEM industries. Our core values drive us, in business, internally, and in our everyday lives.As a Business Consultant, you will be responsible for the management and implementation of Veryon Tracking+ (VT+) projects throughout the full project life cycle, by applying Veryon’s Implementation Methodology, in accordance with the client’s objectives
Qualifications:
- Experience within the Aviation Industry/Engineering
- Experience in MRO and Maintenance Center Operations
- Successful in handling projects from inception to completion
- 5+ Years of Aviation/Logistics/Production experience of previous MRO systems
- PMP Certification Preferred
- Must be willing to travel to customer sites at least 30% of the time.
What You’ll Accomplish - Your Performance Objectives
Objective #1
In your first 30 days, take over management of current projects and get up to speed with internal processes. You will do so by:
- Liaise with the Onboarding Manager to produce a Work Breakdown Structure (WBS), with detailed scope and deliverables, that can be used in the overall project plan for each implementation
- Successfully manage and deliver the tasks contained within the WBS for the customers you are responsible for during an implementation, ensuring they are delivered on time and in budget
- Take complete ownership of implementation projects assigned, manage consistent communication with the customer and cross functional collaboration within internal teams like product and engineering to ensure customer value delivery.
Objective #2:
In your first 3 months, you will independently manage current projects and kick off a new internal development project.
- Train end users in the software and manage day-to-day queries, applying the escalation process, where necessary.
- Plan and deliver on site workshops and training, working through existing processes and introducing any new software functionality to improve customer perceived value/satisfaction
- Communicate effectively, efficiently, and consistently with customers, colleagues and line management and provide regular reports and forecasts of contract performance to support operations planning and budget/financial review processes
Objective 3:
In your first 6 months and in your first year, you will be the point person for all things Veryon Tracking +, to achieve this, you will:
- Contribute to and manage the change request process, liaising between the customer and Veryon’s Product department.
- Propose developments of the Veryon products and services and define the service levels to meet customer expectations.
- Offering on site and remote support in the system configuration, user acceptance testing and implementation of our software.
- Pro-actively contribute to efficiency gains and process improvements on an ongoing basis.
Who We’re Looking For – The Personal Competencies That Matter
Influencing and relationship building:
You know you can’t do it yourself. Youhave the communication skills and emotional intelligence to quickly establish credibility with and gain the trust and respect of everyone in the organization. You must be able to balance asking the right questions with ensuring the deliverables of peers are not impacted.
Proactive:
You have no problem planning the work, working the plan, and proactively communicating your progress along the way. You anticipate risks and issues that will arise and mostly mitigate them independently.
Kind, humble, and fun:
We want you to be a person we enjoy collaborating with, spending time with, and investing in. You may be this person if you already invest heavily in those you work with, and if you consistently receive the feedback that you are a great colleague and teammate. A great sign is if people go out of their way to work with you, no matter the situation.
Strategic thinking/visioning
: Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends.
Communication
: Speaks and writes clearly and articulately with executive presence. Maintains this standard in all forms of written communication, including email.
How We Work – The Core Values That We Live By
Fueled By Customers:
We work hard so our customers can get more uptime. A customer-centered approach is on the forefront of our minds. We’re big on transparent communication with our customers, and we celebrate their wins internally because we love the positive impact we’re making on their lives.
Win Together:
We focus on the “we” and not the “me”. Collaboration is key, we value diverse backgrounds and skill sets. Our mission is to win as a team, we think everyone plays an integral part in our success.
Make it Happen:
When we make a commitment, we get it done. We take a proactive approach, we commit, we adapt to evolving landscapes and problems, we tackle problems at every difficulty level.
Innovate to Elevate:
We set the standard in aviation by embracing and advancing cutting edge technology. We take a fail-forward approach using everything as a learning experience. We encourage creativity and experimentation within our teams. This helps us set the bar high and provide world class expertise in aviation.
