Relationship Manager

mudrexBengaluru, IndiaOnsite

This job is no longer open

Mudrex is a Y Combinator-backed platform on a mission to democratize investing, with the primary goal of making crypto investing easy and accessible to everyone. Our flagship product, Coin Sets, which focuses on simplifying investing, is loved universally. We are growing rapidly- today, the Mudrex family is 1 million strong and counting. And to sustain and support this rapid growth, we are looking to grow our team. The folks at Mudrex are young and driven to a single purpose - to build a strong self-serving platform that simplifies investing in cryptocurrency.

The Relationship Manager at Mudrex plays a crucial role in building and maintaining the trust our customers have in our product. They ensure their customers’ success and provide excellent relationship management by leading with empathy and transparency. This position will focus on the following:

Building long lasting relationships with clients

Converting users into investors

Growing assets under management (AUM), and

Reducing churn

The ideal candidate will demonstrate adept relationship building skills and have a knack for customer service. This with a strategic mindset to drive customer satisfaction and achieve business objectives should surely help them succeed in their role.Responsibilities:

Dive deep into understanding the investment needs and risk tolerance of clients to provide bespoke, value-driven services.
Develop strategies that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
Foster rewarding relationships with clients that will have you appreciated as their trusted advisor.
Understand and anticipate customer goals and challenges, always staying a step ahead to provide proactive solutions.
Be the knowledgeable guide who illuminates the features and benefits of Mudrex, and the array of crypto instruments available, boosting clients' confidence in the crypto investing.
Strive to surpass customer success-related KPIs, turning milestones into triumphant victories.
Discover opportunities to upsell or cross-sell, opening new avenues for clients and contributing to our growth story.
Act as an advocate for customers within the organization, ensuring their voice is heard and their needs are met.
Regularly assess customer satisfaction, identifying and pre-empting potential churn risks, thus ensuring our clients' journey remains smooth and engaging.
Become the preferred point of contact for key clients, forming strong, rewarding relationships.
Stay on the pulse of cryptocurrency market trends, price changes, and regulatory shifts - being a knowledge beacon in the exciting, ever-evolving crypto landscape.

Requirements:

A bachelor's degree in Finance, Business Administration, or a related field.
2-5 years of experience in customer relationship management/service or sales roles - a track record we hope you'll extend with us.
Passionate about cryptocurrencies and their future.
Can speak Hindi and English fluently.

If you're excited about building relationships, driven by customer satisfaction, and eager to be at the forefront of the crypto wave, we can't wait to meet you! Join us, and let's shape the future of crypto investment together.

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Our flagship product, Coin Sets, which focuses on simplifying investing, is loved universally. We are growing rapidly- today, the Mudrex family is 1 million strong and counting.  And to sustain and support this rapid growth, we are looking to grow our team. The folks at Mudrex are young and driven to a single purpose - to build a strong self-serving platform that simplifies investing in cryptocurrency. <span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The Relationship Manager at Mudrex plays a crucial role in building and maintaining the trust our customers have in our product.

They ensure their customers’ success and provide excellent relationship management by leading with empathy and transparency. This position will focus on the following: <ol style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:decimal;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Building long lasting relationships with clients </li><li dir="ltr" style="list-style-type:decimal;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Converting users into investors</li><li dir="ltr" style="list-style-type:decimal;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Growing assets under management (AUM), and </li><li dir="ltr" style="list-style-type:decimal;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Reducing churn </li></ol><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The ideal candidate will demonstrate adept relationship building skills and have a knack for customer service.

This with a strategic mindset to drive customer satisfaction and achieve business objectives should surely help them succeed in their role.<span style="font-size:11pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Responsibilities:<ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Dive deep into understanding the investment needs and risk tolerance of clients to provide bespoke, value-driven services.</li><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Develop strategies that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.</li><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Foster rewarding relationships with clients that will have you appreciated as their trusted advisor.</li><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Understand and anticipate customer goals and challenges, always staying a step ahead to provide proactive solutions.</li><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Be the knowledgeable guide who illuminates the features and benefits of Mudrex, and the array of crypto instruments available, boosting clients' confidence in the crypto investing.</li><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strive to surpass customer success-related KPIs, turning milestones into triumphant victories.</li><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Discover opportunities to upsell or cross-sell, opening new avenues for clients and contributing to our growth story.</li><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Act as an advocate for customers within the organization, ensuring their voice is heard and their needs are met.</li><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Regularly assess customer satisfaction, identifying and pre-empting potential churn risks, thus ensuring our clients' journey remains smooth and engaging.</li><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Become the preferred point of contact for key clients, forming strong, rewarding relationships.</li><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Stay on the pulse of cryptocurrency market trends, price changes, and regulatory shifts - being a knowledge beacon in the exciting, ever-evolving crypto landscape.</li></ul> <span style="font-size:11pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Requirements:<ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">A bachelor's degree in Finance, Business Administration, or a related field.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2-5 years of experience in customer relationship management/service or sales roles - a track record we hope you'll extend with us.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Passionate about cryptocurrencies and their future.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Can speak Hindi and English fluently.</li></ul><span style="font-size:11pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you're excited about building relationships, driven by customer satisfaction, and eager to be at the forefront of the crypto wave, we can't wait to meet you! Join us, and let's shape the future of crypto investment together.", "datePosted" : "2024-09-27 05:03:24 UTC", "employmentType" : "FULL_TIME", "remote" : "false", "hiringOrganization" : { "@type":"Organization", "name":"Mudrex Inc." }, "jobLocation" : { "@type": "Place", "address": { "@type": "PostalAddress", "streetAddress": "", "addressRegion": "Bengaluru", "postalCode": "", "addressLocality": "", "addressCountry": "India" } } } var translation = { 'employer_title': `Designation`, 'employer_company': `Company/Business name`, 'employer_start_date': `Start date`, 'employer_end_date': `End date`, 'employer_is_current': `I currently work here`, 'employer_summary': `Summary`, 'employer_remove': `Remove this employer`, 'education_degree': `Degree`, 'education_field_of_study': `Field of study/major`, 'education_school_name': `Institution/school name`, 'education_start_date': `Start date`, 'education_end_date': `End date`, 'education_is_current': `Currently pursuing`, 'education_grade': `Grade`, 'education_remove': `Remove this degree` };

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Life at mudrex

Mudrex is on a mission to democratise the access of investment opportunities in financial markets. Mudrex helps people invest using top algorithms made by pro traders.

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