The ASC Business Operations Analyst is responsible for using critical thinking and problem-solving skills to mine and interpret data and identify opportunities to improve efficiency, reduce costs and strengthen processes. This position will identify and investigate key business problems and provide data driven reports and dashboards relevant to financial and clinical operations. The ASC Business Operations Analyst will facilitate departmental implementation with automation of key workflows including stakeholder alignment and onboarding.
Job Relationships:
Reports to the Vice President of Ambulatory Surgery Center
Principal Responsibilities:
- Assess existing data availability, identify data gaps and limitations, and collaborate with internal stakeholders and BI/IT business partners to develop approaches in closing data gaps or misalignments.
- Apply understanding of the underlying statistical concepts and computational approaches that enable efficient execution and continuous improvement of analytical models and reports.
- Collaborates with Leadership team to proactively identify opportunities for improvement in process workflows, financial solutions, and operational efficiencies.
- Construct, evaluate, troubleshoot, and deliver written reports of findings, formulating recommendations and effectively presenting results to non-analytical business partners.
- Run daily, weekly, and monthly reports for leadership to ensure quality measures are being accurately monitored and consistently disseminated.
- Collaborate with key internal stakeholders to gather and analyze requirements to design and implement a robust and automated analytic solution to support business needs and set performance targets.
- Track financial and operational data once new procedures are implemented to quantify and monitor outcomes.
- Effectively self-direct and use skills in the areas of: project coordination, multi-tasking, prioritization of demands, group discussion, data validation and presentation, training, facilitation, decision-making, communication, and time management.
- Develop and oversee internal case costing and reimbursement analysis functionality to enhance stakeholder engagement and understanding of case level economics.
- Identify potential operational issues through data analysis and perform self-directed root-cause analysis to identify potential issues. When operational challenges are identified, must be able to facilitate cross functional process improvement efforts and lead the development of operational solutions as necessary.
- Configure technology and applications to meet organizational needs.
- Collaborate with IT and Clinical Informatics on any needed or scheduled interfaces and platform upgrades. Be available to consult, plan, test and validate, when possible.
- Collaborate with internal and external purchasing department stakeholders to ensure contract metrics are aligned and maintain/improve procurement workflows for the ASC.
- Perform other job duties as assigned.
Education/Experience:
- Bachelor’s degree in business, Healthcare Administration, or Operations required.
- MBA or MHA preferred.
- Two (2) years data analytics experience in general or perioperative healthcare preferred.
- Lean Six Sigma Certification, Change Management, and/or PMP preferred.
Knowledge, Skills and Abilities:
- Experience with data mining tools and concepts required
- Experience in presentation development and graphical data presentation
- Ability to critically think, listen and excellent verbal and communication skills
- Ability to work independently on various high-level projects and within a team environment
- Proficient in MS Suite applications
- Business and computer skills.
- Strong communication skills and professional demeanor.
