About Stori
Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.Stori is one of the top-funded startups in the region with US$250 million raised to date.
We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.We welcome diversity of background, experience and thinking.
Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.
The Role
At Stori, we're seeking a passionate UX Writer to elevate the user experience across our multi-product digital experience. As a key member of the design team, you'll build a deep understanding of our user and define a strong point of view on how to craft clear, concise, and user-friendly copy that significantly improves ease and understanding for Stori’s users and improved business results for Stori. You'll collaborate closely with UX/UI designers, UX researchers, and Product Leads to ensure our products are intuitive, accessible, and resonate with our users.
What You'll Do
- Collaborate & Craft: Partner to understand project objectives and test and iterate clear and compelling content (in app, text, website, email) that enhances the user experience and builds a strong connection with the target audience of our products.
- Research & Iterate: Leverage user data and user research insights to inform and improve content that effectively addresses their needs, behaviors and pain points.
- Inform Product Strategy: Guide the team by independently identifying opportunities for improvement and directly contributing to quarterly planning.
- Develop Content Strategy: Define content strategy in collaboration with product and marketing teams that drives desired actions, and supports business goals.
- Contribute to the Verbal Design System: Work closely with the UX Writing team to establish copy standards and guidelines that ensure consistency and brand clarity.
- Maintain & Improve Content: Review and edit existing content, ensuring it's up-to-date, relevant, and adheres to UX best practices.
Requirements
- Proven Experience: 2-3 years of experience as a UX Writer, demonstrating a strong portfolio of copy and microcopy across digital products, specifically mobile apps.
- Educational Background: Preferably a bachelor's degree in Communication, Content Strategy, Linguistics, or a related field.
- Excellent Spanish Writing Skills: Impeccable written and editing skills in Spanish, with a focus on clarity, accuracy, and tone.
- Multi-Channel Content Creation: Demonstrated experience writing for diverse channels (in app, emails, web, self service, notifications) across a user experience.
- Data-Driven Approach: Ability to interpret quantitative and qualitative feedback and leverage data and research to evaluate content impact.
- Strong Communication & Collaboration Skills: Excellent communication and interpersonal skills, effective relationship building across cross-functional teams.
- User Empathy: A demonstrated commitment to understanding user needs and the ability to put yourself and your team in their shoes.
- Influence & Persuasion: Ability to communicate your point of view and gain buy-in on ideas and effectively advocate for user-centered solutions.
- Design Software Proficiency: Familiarity with working directly in Figma.
This is the ideal role for you if you love the following
- Shape Best Practices: You'll contribute to defining and evolving how Stori communicates with our users, ensuring consistency, clarity and brand across all touchpoints.
- Rapid iteration: You regularly produce proposals for A/B tests that consistently improve our hypothesis on how best to communicate with users leading to improved user awareness and results.
- Scaling impact: You love to communicate and share insights that can be adopted across the organization about how we best communicate with users to drive improved understanding and ease of use of our products.
- Drive Engagement & Conversion: You love to see your work move the needle to support understanding and inspire decision making and action taking, leading users to explore our products, easily complete key tasks, and ultimately become loyal customers.
- Collaborate Cross-Functionally: You thrive working with design, product, marketing, and research, highlighting user problems and the value and impact of great writing.
In your application, please include:
- A portfolio showcasing your UX writing work across different platforms and formats.
- A cover letter highlighting your passion for UX writing and how your skills and experience align with Stori's mission and values.
We look forward to hearing from you!
What we offer
- Make a positive impact on the lives of our customers via financial inclusion
- Professional development opportunities
- International exposure & work experience
- Company swag
- Legally required benefits
