Repair Depot Technician
Plattsburgh, NY, US
SUMMARY
The Repair Depot Technician will be responsible for problem isolation/identification and repair of mechanically complex currency handling equipment (acceptors, dispensers, recyclers).
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions of the position include, but are not limited to;
- Using Fujitsu test software, perform requirement maintenance operations to identify device fault and apply appropriate level repair, conduct testing on repaired item(s) according to guidelines to assure device conformance to Fujitsu quality standards
- Capture device log file data and make available to product management for analysis
- Work with product management to identify and report reoccurring technical issues as ongoing efforts to effectively maintain a closed loop product quality control
- Update defective units to current engineering revision standard as defined by Fujitsu Frontech (Japan) Engineering & Fujitsu Frontech North America product management. Re-package / re-label the item for return to customer or refurbished material stock
- Maintain proficiency on depot level repair test software as required to fully test and qualify proper currency handling device operations
- Take ownership in work assignments to maintain highest quality and strive for continuously process and quality improvement
- Testing and modification of the currency template file is repeated until the required level of product performance is achieved
- Repairs OEM warranty material and compile failure analysis reports as required.
- Tests and provides failure analysis for Customer Care and Dealer Warranty claims
- Identifies errors and generates corrective action for implementation or recommends a preventive action plan
- Regular work site attendance
Other Duties
and Responsibilities:
- Complete initial certification and maintain compliance with ISO9001 requirements and other standards as required by Fujitsu Frontech (Japan), Fujitsu Frontech North America, and specific customer requirements.
- Complete required depot level training and the occasional ongoing training in Japan as required to maintain current with product operations/features and engineering product revision levels.
- Maintain ownership of all test workstations and all special tools required to complete job function.
- Adhere to company policies, ISO requirements, safety, and quality
- Support continual improvement efforts
- Additional responsibilities as assigned. This job description is not intended to be all-inclusive. Other, reasonable and related duties may be assigned to meet the ongoing needs of the organization
QUALIFICATIONS
· Mechanically inclined (the equipment is mechanically complex)· Strong trouble shooting skills (isolate and resolve equipment problems as required)· Must be able to handle multiple requests at the same time· Excellent team player, problem solver with a high level of self-motivation and initiative· Able to find solutions and make recommendations · Able to meet deadlines on a consistent basis· Perform quality work within deadlines with or without direct supervision· Interact professionally with other employees, customers, and suppliers· Work effectively as a team contributor on all assignments· Ability to work independently (and with limited supervision) while understanding the necessity for communicating and coordinating work efforts with other employees and departments at all levels within the organization· Ability to multi-task and work under pressure· Strong analytical and problem-solving skills, along with excellent verbal and written communication skills· Ability to analyze detail and perform structured decision-making on a daily basis.· Quality oriented· High degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks· Exceptional attention to detail and accuracy
EDUCATION and/or EXPERIENCE
Technical Associates Degree, or 3-5 years of directly related experience repairing mechanically complex equipment and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
A+ Certification preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk or hear and reach with hands and arms. The employee is frequently required to use hands to handle or feel. The employee must regularly lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts or extreme temperature fluctuations. The noise level in the work environment is usually moderate.Employment with Fujitsu is considered to be at-will, which means that both the employee and Fujitsu Frontech North America Inc.
(“FFNA”) are free to end the employment relationship at any time for any reason, with or without cause. This provision can only be changed or revoked in a formal written contract signed by the CEO of FFNA, and cannot be changed by any express or implied agreement based on statements or actions by any employee or supervisor. Even though the job duties, title, compensation, and benefits, as well as the Company’s personnel policies and procedures, may change from time to time, the at-will nature of employment will not change. We are an Equal Opportunity and Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local laws.
20 To 20 (USD) Hourly
