At Apartment List, we’re on a mission to find every renter a home they love at the value they deserve. Finding the right place to live is one of the most important, time-consuming and expensive decisions that all of us make. Getting it right matters. We’ve helped millions of families find a home they love, and we’re just getting started.
Apartment List is seeking a Billing Lead to join our Accounts Receivable team. This is an exciting opportunity to work in a fast-paced team environment for a high growth and profitable tech start-up. This role is pivotal in ensuring the company's billing operations are accurate, compliant, and efficient, directly impacting financial performance and customer satisfaction. The Accounts Receivable team works closely with our sales and revenue analytics functions, and is critical in driving the success of the organization. The Billing Lead will be responsible for managing the end-to-end billing process, including the coordination of sales orders, invoicing, and delivery to client portals.
Overseeing all billing operations, ensuring accuracy and efficiency in billing processes using Acapella and NetSuite as the primary systems of record. This role involves providing direction to offshore agents responsible for supporting billing tasks, ensuring all billing duties are fulfilled effectively. The Billing Lead will play a critical role in maintaining the integrity of billing data, resolving discrepancies, and optimizing processes to improve overall billing efficiency. This role works cross-functionally across the company to create invoices and resolve any invoice related discrepancies, with high visibility to sales and finance leadership. The ideal candidate will be comfortable with presenting and implementing improvements to our billing and drive the continued automation of our processes.
Here are the skills and experience you'll need to be successful:
- 5+ years of experience in billing, including managing sales orders and handling high-volume transactions. Proficient in both automated and manual invoicing processes
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- Solid understanding of fundamental accounting principles, including Accounts Receivable and Revenue
- Proven expertise in billing, accounting, or financial management with a strong grasp of billing processes and systems
- Experience with NetSuite
- Proficient in Microsoft Excel other Microsoft Office applications
- Ability to effectively manage multiple tasks, prioritize workloads, and perform well under pressure to meet deadlines
- Excellent verbal and written communication skills, with the ability to engage effectively with diverse individuals and groups regularly
- Strong attention to detail, with exceptional analytical and problem-solving abilities
- Enthusiastic about contributing to a growing and profitable business that offers complex challenges and fosters a team-oriented environment
Here’s what you’ll do as part of the team:
Billing Management:
- Oversee all aspects of the billing process, ensuring timely and accurate invoicing using Acapella and NetSuite.
- Ensure all billing data is correctly entered, maintained, and reconciled in NetSuite
- Serve as the primary point of contact for all billing-related queries and escalations
- Assist with various billing-related reporting, including ad hoc requests
Invoice Management:
- Execute monthly non-automated invoices and create sales orders in a timely manner
- Deliver customer invoices through various channels including Versapay and customer portals
- Ensure that all billing activities comply with the specific requirements of each client portal
Client Portal Management:
- Ensure all invoices are uploaded and delivered to client portals as per the agreed timelines
- Maintain client portal configurations, ensuring they are up-to-date with current client preferences and contractual requirements
- Troubleshoot and resolve any issues related to invoice delivery in client portals
Team Leadership:
- Provide direction, support, and training to offshore billing agents to ensure they understand and execute their tasks efficiently
- Monitor the performance of offshore agents, offering feedback and implementing improvements where necessary
- Foster a collaborative and supportive team environment, encouraging continuous learning and professional development
- Foster and manage strong relationships with internal teams that support front-end billing data
Process Improvement:
- Identify and implement process improvements to enhance the efficiency and accuracy of billing operations including automating billing processes and integrations with client portals as deemed necessary
- Work closely with cross-functional teams to streamline billing workflows and address any system-related challenges
- Regularly review and update billing policies and procedures to reflect best practices and compliance requirements
Reporting and Compliance:
- Generate and analyze billing reports to track key metrics, such as invoicing accuracy, timeliness, and client portal delivery success rates
- Provide regular updates to management on billing status, challenges, and areas for improvement
- Conduct root cause analysis of billing discrepancies and implement corrective actions
- Assist with month-end close and audit responsibilities related to billing and partner with Revenue Accounting to ensure revenue is appropriately recognized following US GAAP
- Document processes and recommend modifications to recognize and establish SOPs
Here's the Pay Range:
At Apartment List, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work. The US base salary range for this position is:
- Zone 1: $80,000 - $98,000 TTC + equity
- Zone 2: $74,000 - $90,000 TTC + equity
- Zone 3: $68,000 - $82,000 TTC + equity
** TTC = Total Target CompensationThis reflects the compensation target for new hire salaries for the position across all US locations. Please note, the compensation details provided do not include benefits and perks that we offer. We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration.
It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.
Here's what's in it for you (full-time US based employees only; does not apply to contract roles):
- Competitive Compensation: Including annual salary, pre-IPO stock options, and other financial compensation (if applicable)
- Medical, Dental, and Vision Coverage: 100% of premiums covered for you AND all of your dependents
- Unlimited Flexible Time Off: Unlimited FTO in addition to 12 company holidays per year, quarterly “recharge” days, and a week-long holiday break
- Home Office Reimbursement: To cover home office furniture and supplies, monthly home internet, and monthly cell phone (if applicable)
- Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
- Parental Support: Generous parental and family leave, fertility benefits, and employer-sponsored stipends towards family forming services
- 401k Plan: To support you in your individual retirement goals
- Team Events: Frequent team-building events, fun team off-sites, and bi-annual company meetups
- Commitment to DEI: To prioritize Diversity, Equity, and Inclusion within our workplace and to stay true to our values and mission
- Mentorship and Training: To get you onboard quickly, learn new professional skills, and invest in your career development
- Impact and Visibility: To expose you to and provide the opportunity to work on highly strategic initiatives that will transform the business
- Encouragement and Empowerment: To explore and adopt new technologies and drive meaningful decisions and outcomes
At Apartment List we believe that everyone deserves a home they love AND a career they love. We strive to build a diverse team that is a reflection of the people we serve; this is made possible through our commitment to fostering a culture of diversity, inclusion, equity, and connectedness. As a proud equal opportunity employer, we celebrate the collection of individual differences, life experiences, ideas, perspectives, knowledge, and talent. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.#LI-Remote
