Custodial Lead

Summary

JOB Responsibilities

• Primary contact for site supervisor/manager.
• In absence of supervisor/manager, oversees shift.
• Ensures the completion of duties by custodians and floor technicians.  Periodically checks on all staff throughout the shift.  Pertinent information is communicated to next shift.
• Performs quality assurance checks.
• Assists in holding staff accountable for actions or lack of action during a shift.
• Reports all activities to the manager/supervisor on a consistent basis throughout the shift; confers with manager/supervisor on an ongoing basis.
• Communicates problems, concerns and suggestions for improvement using appropriate lines of authority in a timely and effective manner.
• Troubleshoots and resolves daily problems for departmental staff and other personnel that occur during the shift.
• Ensures that orientation to the department and appropriate training is provided to staff.  Ensures that employees are clear about job expectations and requirements.
• Assists in the training and mentoring of new employees on work processes as required.
• Trains employees on the proper and safe use of chemicals and cleaning procedures.
• Attends scheduled training sessions. Assists in presenting training courses to employees as required.  
• Communicates with the team about cleaning or policy issues as required.

• Notifies supervisor/manager well in advance of dwindling supply of chemicals or supplies that will be needed.
• Accepts deliveries and puts away supplies.

• Reports maintenance concerns (work order requests) to appropriate personnel.
• Displays safe work practices at all times.
• Assists in the distribution and collection of equipment given to staff.
• Assists supervisor/manager with any and all responsibilities on a given shift.
• Assists in the inspection of assigned buildings, and correction of any cleaning deficiency found.
• Knows and can perform any function of the custodians and understands the functions of floor technicians.
• Responsible for checking on the completion of all cleaning and restroom refreshes.
• Responsible to monitor restrooms throughout the shift to ensure cleanliness and that all dispensers are full.
• Responsible for keeping assigned areas clean and free from paper, litter and other debris.
• Removes trash as needed.
• Sets up and/or cleans up before and/or after an event.
• Demonstrates the use of and ensures appropriate Housekeeping/Floor Care equipment is in proper working condition.

• Notifies manager/supervisor concerning the need for repairs of equipment or property damage.
• Completes all assigned work order requests; documents work, material and time to appropriate forms.
• Documents work, materials, and time to appropriate forms; logs restroom visits on appropriate forms.
• Follows all health, safety, and security policies and procedures.
• Cleans spills as well as body emissions and fluids as necessary, using proper PPEs.

• Receives unscheduled absence/late calls and makes arrangements for coverage in absence of or together with manager.
• Ensures employees’ breaks are taken at the appropriate times to maintain coverage in the terminal.

• Adheres to professional attire policy; complies with company uniform policy.

• Ensures that staff is in proper uniform when reporting to work.
• Adherence to all operations and accounting policies and procedures.
• Maintains a consistent and punctual attendance record.
• Maintains an active driver’s license.
• Additional duties as assigned by the Site Supervisor or Manager.
• Must be an experienced trainer in housekeeping and floor care.
• Must be familiar with Labor MGT, supplies & inventory maintenance.
• Reviews payroll and calculate total hours and send over to corporate.
• Handles payroll discrepancies and fax over paperwork to payroll.
• Performs other duties as assigned.

ABILITY TO:

• Must effectively read and write English.
• Must have good customer, interpersonal, critical thinking, and conflict management skills.
• Combination of demonstrated work experience and technical competency to perform the essential job functions.
• Must demonstrate the ability to coordinate, lead, monitor, and control both the human and physical resources of the department.
• The employee must be able to demonstrate an ability to perform the essential job functions.
• Ability to work with minimal supervision.
• Ability to work harmoniously with co-workers and others, including the ability to work with other shifts to ensure areas are serviced at all times, meeting clean and sanitary standards.
• Ability to schedule crews to provide proper coverage.
• Excellent communications and organization skills. 
• Display and practice a work style that reflects positively on the department and the organization.
• Must possess a valid proper class motor vehicle operator’s license as issued by the State of New Jersey.
• MUST BE AVAILABLE DURING SNOW EMERGENCIES AND OTHER SEVERE WEATHER CONDITIONS

Experience and Educational Requirements:

• High School Diploma (GED), AND
• One year of experience in cleaning a large public facility

OR

• Any equivalent combination of acceptable training and experience determined to be acceptable by Human Resources and/or the hiring manager.

PHYSICAL DEMANDS: