Medical Collections Representative (remote)

Title:

Location: Remote

Reports to:

FLSA Classification:

Full-Time or Part-Time:

Position Overview:

Key Responsibilities:

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  Manage inbound and outbound calls from patients, addressing inquiries about billing, payment processing, and eligibility for financial assistance programs.
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  Conduct payment transactions using various methods such as credit/debit cards, electronic funds transfers, and alternative payment options.
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  Collaborate with patients to devise manageable payment arrangements tailored to their financial circumstances and client guidelines.
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  Collect pertinent information from patients to facilitate their enrollment in financial assistance initiatives offered by the client.
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  Ensure meticulous documentation of all collection efforts, including payment plan details.
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  Achieve or surpass established collection benchmarks determined by the organization.
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  Uphold a professional and compassionate demeanor during interactions with patients.
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  Other duties as required.

Qualifications:

Minimum Education/Certifications/OTJ Experience:

• High school diploma or equivalent.

Knowledge of subject matter:

• Previous experience in medical collections is preferred.
• Knowledge of FDCPA and HIPAA laws and regulations.

Skills:

• Strong communication skills, both written and verbal.
• Bilingual (Spanish) is a plus.
• Ability to multitask in a fast-paced environment.

Physical Requirements:

• Physical ability to sit, talk, and hear for extended periods throughout the workday.
• Stand, walk, push/pull, bend, stoop, kneel, and reach on a regular to seldom basis.
• Frequent repetitive hand motions including fingering, grasping, and handling.
• Ability to read handwritten and typed documents on paper and/or computer screens.

Additional Information: